Customer Service Representative-Cross Dock

Advatix Inc.; Zanesville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A logistics company in Zanesville, OH is seeking a Customer Service Representative to manage orders and resolve client inquiries. This full-time role requires at least one year of experience, strong attention to detail, and excellent communication skills. Candidates should have a High School Diploma; an Associate’s or Bachelor's degree is preferred. The Representative will handle order management, respond to customer concerns, and work to ensure timely service levels. The position offers opportunities to develop a diverse skill set with a focus on quality standards.

Qualifications

• High School Diploma or its equivalent is required; an Associate’s or Bachelor's degree is preferred.
• Minimum of 1 year of experience in customer service, supply chain, or order management.
• Strong attention to detail and multi-tasking skills.

Responsibilities

• Enter and manage orders from all sources and handle any exceptions.
• Manage any driver issues that may occur.
• Respond to all customer and client concerns or complaints.
• Escalate unresolved issues to appropriate team members.
• Ensure order execution is completed on time.
• Interface with various departments to meet SLAs.
• Pay attention to procedures and requirements for billing.
• Update client business rule documentation.
• Support and maintain corporate quality standards.

Skills

Customer service experience

Attention to detail

Multi-tasking skills

Order management system knowledge

Excellent communication skills

Data entry skills

Microsoft Office Suite knowledge

Education

High School Diploma or equivalent

Associate’s or Bachelor's degree

Job description

Customer Service Representative-Cross Dock

Location: Zanesville, OH, United States,

Department: Operations, Type: Full Time

Cross Dock Customer Service Representative

Role Summary

The Customer Service Representative will serve as the contact person for client and customer order placement, inquiries, and issue resolution through various communication channels.

Key Results Area

• Enters and manages orders from all sources (email, phone, fax, online) and handles any order exceptions, updates, or corrections
• Manages any driver issues that may occur (scheduling, timeliness, new inbound or outbound activities, etc.)
• Responds to all customer and client concerns or complaints, ensuring that all inquiries are handled and documented in a timely and professional manner
• Escalates risk or unresolved order-related issues to appropriate team members or management for support to resolve
• Ensure that all order execution is completed on time and in a manner that satisfies service level requirements
• Interfaces with various departments to ensure deliverables are being completed on time and within SLAs
• Pay attention to the details of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for the billing process
• Update client business rule documentation, ensuring that internal key stakeholders are aware of any business process changes
• General understanding of client contractual requirements to ensure adherence to recognize client requests that are outside contract requirements and escalates to management before proceeding
• Support and maintain all corporate quality standards, policies, procedures, and work instructions outlined in the company process documentation

Skills & Qualifications

• High School Diploma or its equivalent is required; an Associate’s or Bachelor's degree is preferred
• Minimum of 1 year of experience in customer service, supply chain, or order management
• Strong attention to detail and multi-tasking skills
• Experience with using an order management system and the ability to learn new systems easily
• Capable of working both independently and within a team environment
• Excellent written, verbal, and interpersonal communication skills
• Accurate data entry and spelling skills
• Extensive knowledge of Microsoft Office Suite
• Professional appearance and demeanor

Archway is committed to building a diverse workforce by attracting, developing, and retaining employees. We believe that through having a diverse workforce, we will be employing the best talent and leveraging diverse and unique skills and perspectives.