Order Management & Customer Care Coordinator

Compass Group USA; Parsippany-Troy Hills (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Canteen, part of Compass Group USA, is seeking a Customer Service Coordinator (Order Management) in Parsippany, NJ. The role focuses on processing and approving daily orders, delivering outstanding service, and acting as a key customer contact to ensure timely fulfillment.

The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment, with opportunities to upsell where appropriate.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Previous experience in customer service, order processing, sales support, or administrative support.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong customer service and problem-solving abilities.
• Ability to identify sales opportunities and confidently upsell products and services.
• Proficiency in Microsoft Office Suite and CRM systems preferred.

Responsibilities

• Process, review, and approve daily customer orders to ensure accuracy and timely fulfillment.
• Respond to customer inquiries regarding orders, products, pricing, and delivery status.
• Deliver exceptional customer service by resolving issues and addressing concerns professionally and promptly.
• Build and maintain positive relationships with customers to ensure a high level of satisfaction.
• Identify opportunities to upsell products and services that meet customer needs and support company sales goals.
• Coordinate with internal teams, including operations, logistics, and sales, to ensure seamless order processing and delivery.
• Maintain accurate customer records, order information, and documentation within company systems.
• Monitor order status and proactively communicate updates or changes to customers.
• Prioritize daily workload and manage multiple tasks while meeting deadlines.
• Assist with administrative duties and special projects as assigned.

Skills

Organizational skills

Verbal & written communication

Time management

Customer service

Sales opportunities

CRM software

MS Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Canteen, part of Compass Group USA, is seeking a Customer Service Coordinator (Order Management) in Parsippany, NJ. The role focuses on processing and approving daily orders, delivering outstanding service, and acting as a key customer contact to ensure timely fulfillment.

The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment, with opportunities to upsell where appropriate.