CUSTOMER SERVICE COORDINATOR (ORDER MANAGEMENT) - PARSIPPANY, NJ

Canteen North America; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Canteen North America is seeking a diligent Customer Service & Order Management Coordinator in Parsippany, NJ to process daily customer orders and provide outstanding service. You will be the main point of contact to ensure accurate order entry, timely fulfillment, and effective communication across operations, logistics, and sales teams.

Ideal candidates are highly organized with strong time management and a proven ability to upsell and resolve issues quickly, delivering positive experiences in

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, order processing, or administrative support preferred.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proven customer service and problem-solving abilities.
• Ability to upsell products and services.
• Proficiency in CRM systems and Microsoft Office Suite preferred.

Responsibilities

• Process, review, and approve daily customer orders to ensure accuracy and timely fulfillment.
• Respond to customer inquiries regarding orders, products, pricing, and delivery status.
• Deliver exceptional customer service by resolving issues promptly and professionally.
• Build and maintain positive relationships with customers to ensure satisfaction.
• Identify opportunities to upsell products and services that meet customer needs.
• Coordinate with internal teams including operations, logistics, and sales for seamless order processing.
• Maintain accurate customer records and order information in company systems.
• Monitor order status and proactively communicate updates to customers.
• Prioritize daily workload and manage multiple tasks to meet deadlines.
• Assist with administrative duties and special projects as assigned.

Skills

Customer service

Order processing

Sales support

Administrative support

Organizational skills

Attention to detail

Verbal and written communication

Upselling opportunities

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Canteen

Schedule: Monday - Friday 8:30am - 5:00pm

Salary: $50,000 - $60,000 /year

Other Forms of Compensation: Cash in on Growth

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Canteen is a member of Compass Group USA

Job Summary

The Customer Service & Order Management Coordinator is responsible for processing and approving daily customer orders while delivering exceptional service and support. This role serves as a key point of contact for customers, ensuring orders are accurately entered, processed, and fulfilled in a timely manner.

The ideal candidate is highly organized, customer-focused, and possesses strong time management skills with the ability to effectively manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

• Process, review, and approve daily customer orders to ensure accuracy and timely fulfillment.
• Respond to customer inquiries regarding orders, products, pricing, and delivery status.
• Deliver exceptional customer service by resolving issues and addressing concerns professionally and promptly.
• Build and maintain positive relationships with customers to ensure a high level of satisfaction.
• Identify opportunities to upsell products and services that meet customer needs and support company sales goals.
• Coordinate with internal teams, including operations, logistics, and sales, to ensure seamless order processing and delivery.
• Maintain accurate customer records, order information, and documentation within company systems.
• Monitor order status and proactively communicate updates or changes to customers.
• Prioritize daily workload and manage multiple tasks while meeting deadlines.
• Assist with administrative duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Previous experience in customer service, order processing, sales support, or administrative support preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong customer service and problem-solving abilities.
• Ability to identify sales opportunities and confidently upsell products and services.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen