Order Management Associate

Thomson Reuters; United States; Remote; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to manage order processes and support internal customers. This role involves ensuring timely and accurate order fulfillment, handling customer queries, and maintaining high standards of quality and productivity. You'll thrive in a collaborative environment that values flexibility and work-life balance, with opportunities for career development and growth. Join a team that is committed to innovation and making a positive impact in the community, while enjoying industry-leading benefits and a supportive workplace culture.

Benefits

Flexible Vacation

Mental Health Days Off

Tuition Reimbursement

Employee Incentive Programs

Work from Anywhere for 8 Weeks

Paid Volunteer Days Off

Qualifications

• Graduate in commerce or accounting with strong data interpretation skills.
• Proficient in computer systems, with knowledge of SAP and Salesforce.

Responsibilities

• Manage order processes and ensure timely fulfillment of requests.
• Handle internal customer queries professionally and maintain quality standards.

Skills

Data Interpretation

Computer Systems Knowledge

Customer Focus

Attention to Detail

Deadline Oriented

Excellent Communication

Ability to Multi-task

Flexibility for Night Shifts

Education

Graduate/Post-Graduate in Commerce or Accounting

Tools

SAP

Salesforce

Job description

The work may include any of the following depending on the region the role is responsible for.

About the Role

Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.

1. Escalate all delays to internal groups including to the senior members of the team as appropriate.
2. Accountable for meeting and maintaining defined standards for quality and productivity.
3. Manage internal customer queries and communication in a professional and service-minded manner ensuring.
4. Be a team player and ensure that internal and external customer's requirements are met - attend team meetings.
5. Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
6. Support billing team in validating online invoices and portals.
7. Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
8. Creating and modification of customer master data.
9. Meet agreed volume, service and quality targets.

Shift Timing - 4PM to 3:30 AM any 9 hours window

About You

Graduate/post-graduate in related field such as commerce or accounting.

Required Skills:

1. Good data interpretation skills.
2. Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage.
3. Customer focused.
4. Ability to prioritise and attention to detail.
5. High aptitude for learning.
6. Deadline oriented and ability to multi-task.
7. Should possess excellent communication – written and verbal and able to work as a team.
8. Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills.
9. Should be flexible working in night shifts.

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.