Order Management Analyst

nextSource; Dallas (TX); Presencial; USD 56.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

STD & LTD

401(k) retirement planning

Discount program

Descripción de la vacante

nextSource is seeking an Order Management Specialist for a 12‑month contract with full-time onsite training and potential hybrid work later. The role interfaces with customers on purchase orders, handles order entry, tracking, shipping options, and open order reporting.

You will work with Sales, Account Management, and Logistics to ensure a flawless fulfillment experience, using SAGE and Salesforce. A Bachelor’s degree and strong communication are required, with industry experience a plus.

Formación

• Bachelor’s degree or higher in business, procurement, supply chain, or related field.
• Strong communication and organizational skills are essential.
• Experience in B2B customer account support and order management is preferred.

Responsabilidades

• Receiving and initiating order-related calls and email communication with customers.
• Entering sales and purchase orders into SAGE and Salesforce, verify data accuracy, manage approvals, and submit orders to Ops Teams.
• Coordinating with operations on pricing, scheduling, and shipping.
• Communicating shipping options and rates to customers.
• Proactively tracking shipping and updating customers on order status.
• Updating shipping information and ensuring timely clearance documents.

Conocimientos

Customer communication

Organizational skills

Customer service mindset

Attention to detail

Educación

Bachelor’s degree in business, procurement, supply chain, or related fields

Herramientas

SAGE

Salesforce

Descripción del empleo

Full-time onsite for training and may consider a hybrid arrangement afterwards

Job Type: Contract-Temp

Duration: 12 months

Pay Rate: $28.00/hour

Summary

The Order Management Specialist is a critical member of the transactional operations and customer support team. This role is primarily responsible for interfacing with customers for all communication related to customer purchase orders. Responsibilities include order communication, order entry and processing, order tracking, shipping selection management, and open order reporting.

The Order Management Specialist works alongside the Sales Executive (Sales), Account Manager (Customer Service), and Operations Coordinator (Logistics) to ensure the customer receives a flawless purchase and fulfillment experience. This role works directly in the accounting (SAGE) and order management (Salesforce.com) systems for much of their workload. The Specialist must exhibit strong and organized communication skills, possess an intrinsic sense of urgency, work well independently, and maintain a high stress tolerance.

In this position, you will be the main contact for customers regarding their orders.

Key initiatives are:

• Customer Management
• Order Entry and Order Management
• Shipping and Logistics

Responsibilities include:

• Receiving and initiating order-related calls and email communication with customers.
• Entering sales and purchase orders into our accounting and order management systems (SAGE, Salesforce), verify data accuracy, manage order approvals, and submit orders to the appropriate Ops Teams (China, US, Mexico).
• Coordinating with our operations team on pricing, production scheduling, and shipping.
• Communicating shipping options and rates to customers.
• Proactively tracking shipping and updating customers on order status and changes.
• Updating shipping information in the system and working with the Logistics Team to ensure clearance documents are prepared and provided in a timely manner.
• Ensuring a flawless ordering and fulfillment experience.

What you'll bring:

• Bachelor’s degree in business, procurement, supply chain, or related fields from an accredited college or university.
• Experience in business-to-business customer account support and order management of consumer products is highly preferred.
• Strong communication and organizational skills.
• A passion for providing exceptional customer service.
• Experience in beauty, skincare, or cosmetic industries encouraged.

What We Offer

We provide competitive compensation and a great working environment. You'll collaborate with sales, account management, and operations staff in a fast-paced yet supportive headquarters office. This position is full-time onsite for training and may consider a hybrid arrangement afterwards.

nextSource is proud to be an Equal Employment Opportunity and Affinitive Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences, or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.