Customer Service Representative

Capital Lumber Company; Healdsburg (CA); On-site; USD 41,000 - 44,000; Full time

Job summary

Capital Lumber Company is seeking a detail‑oriented Customer Service Associate to answer calls, enter and coordinate orders, and handle invoicing and inventory control. The role works cross-functionally with branch teams to ensure timely information flow and accurate deliveries.

Responsibilities include pricing, vendor coordination, and processing billing while maintaining up-to-date product knowledge. The position operates Monday through Friday in a climate-controlled indoor environment.

Qualifications

• Associate degree or commensurate industry experience.
• Proficiency in MS Office products (Word, Excel, PowerPoint) and order/inventory software.
• Strong multitasking, analytical thinking and problem-solving skills.
• Excellent cross-cultural communication, interpersonal, and negotiation skills.
• Ability to interact with team members and vendors/suppliers.

Responsibilities

• Answer customer calls and write orders, providing pricing, product and delivery information.
• Coordinate orders with operations and sales as needed.
• Assist customers with order issues and communicate status to Account Managers.
• Issue vendor debit/credit memos to correct discrepancies.
• Process all billing and invoicing to customers.
• Maintain and balance physical inventory with perpetual records; initiate adjustments as needed.
• Participate in physical inventories and maintain product knowledge.

Skills

MS Office

Order software

Inventory control

Multitasking

Cross-cultural communication

Negotiation

Vendor relations

Education

Associate degree or commensurate experience

Tools

MS Excel

Inventory software

Order management system

Job description

Position Summary: Responsible for answering phone calls and handling all facets of day-to-day customer service, including but not limited to entering and coordinating orders, invoicing, inventory control and communicating with the sales and operations. Work cross-functionally with other team members at the branch. Monday thru Friday; Starting at $30-32, DOE.Key CompetenciesBuilding Collaborative RelationshipsInnovation / CreativityAdaptabilityDeveloping Self & OthersPrincipal Accountabilities & DeliverablesReceive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product informationCoordinate orders with operations and sales as neededAssist customers with any issues regarding ordersCommunicate order information and status to appropriate Account Managers for their customersIssue vendor debit/credit memos as needed to correct receiving discrepanciesProcess all billing and invoicing to customersResponsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory.Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventoriesMaintain on-going product knowledgePerform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.Knowledge, Skills, & AbilitiesEducation / Experience and SkillsMinimum of an associate’s degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience.Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems.Demonstrated skills using Excel to maintain spreadsheets, database files/lists and prepare special reports.Strong multi-tasking, analytical thinking and problem-solving skills.Excellent cross-cultural communication, interpersonal, and negotiation skills.Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers.Ability to model Capital values and to provide innovative solutions.Ability to drive and be accountable for results in a fast-paced environment.The ability and the desire to travel domestically and internationally.AbilitiesMust be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workdayMust be able stoop, kneel, crouch, or crawl 5% or less of the workdayMust be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.Work EnvironmentWork is performed indoors in a climate-controlled environment.