Order Management

Pivotal Systems; Fremont (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Pivotal Systems is seeking an Order Output Manager to drive predictable order execution across a global manufacturing environment. You will partner with Planning, Operations, Supply Chain, Manufacturing, and Quality to provide end-to-end visibility into order status, material readiness, and delivery risks.

You will identify risks and bottlenecks, coordinate cross-functional recovery actions, and ensure timely escalation and resolution of critical issues, establishing clear ownership, priorities,

Responsibilities

• Drive end-to-end order execution from order acceptance to delivery.
• Coordinate cross-functional responses to disruptions affecting commitments.
• Provide timely visibility into order status, material readiness, and risks.
• Lead active issue management with recovery plans and ownership assignments.
• Monitor order output and production trends to enable proactive intervention.
• Ensure clear ownership, priorities, and timelines for critical actions.
• Partner with Planning, Operations, Supply Chain, Manufacturing, Quality.
• Communicate status, delivery outlook, risks, and mitigation plans to leadership.
• Establish and maintain order execution metrics and operating cadences.
• Identify recurring issues and drive corrective actions for resilience.
• Support continuous improvement focused on lead-time, readiness, and on-time delivery.
• Promote transparency, urgency, accountability, and continuous improvement.

Job description

The Order Output Manager is responsible for driving predictable order execution, improving operational resilience, and strengthening cross-functional alignment across a complex global manufacturing environment. Working closely with Planning, Operations, Supply Chain, Manufacturing, Quality, and other partner functions, this role provides end-to-end visibility into order status, production constraints, material readiness, and delivery risks.

The Order Output Manager proactively identifies risks and bottlenecks that could impact customer commitments, coordinate cross-functional recovery actions, and ensures timely escalation and resolution of critical issues. This role establishes clear ownership, priorities, and timelines while driving disciplined follow-through to support on‑time delivery and overall execution performance.

In addition, the Order Output Manager identifies recurring barriers and process gaps and helps implement operating mechanisms that improve execution consistency, accountability, and predictability over time.

What You’ll Do

• Drive
  end-to-end order execution, from order acceptance and material readiness through manufacturing, testing, shipment, and delivery.
• Coordinate cross-functional responses to disruptions or constraints that may impact
  customer commitments, delivery performance, or production continuity.
• Provide timely visibility into order status, material shortages, capacity constraints, production risks, and other emerging issues through structured monitoring and reporting.
• Lead active issue management by aligning stakeholders, establishing recovery plans, assigning ownership, and facilitating escalation when required.
• Monitor
  order output, production performance, and operational trends to identify risks early and enable proactive intervention.
• Ensure clear ownership, accountability, priorities, timelines, and follow-through for critical actions affecting order execution.
• Partner with Planning, Operations, Supply Chain, Manufacturing, Quality, and other functions to maintain production flow and recover orders at risk.
• Communicate operational status, delivery outlook, key risks, mitigation plans, and decision requirements to stakeholders and leadership.
• Establish and maintain
  order execution metrics and operating cadences to improve visibility, predictability, and accountability.
• Identify recurring issues, process gaps, and systemic barriers and drive corrective actions that improve operational resilience and execution consistency.
• Support continuous improvement initiatives focused on
  lead-time reduction, material readiness, production output, and on‑time delivery.
• Promote a culture of transparency, urgency, accountability, and continuous improvement across a global, matrixed organization.