Production Specialist

Nourison Home; Ridgefield Park (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Nourison Home in Ridgefield Park, NJ is seeking a Production Specialist to manage active decisions and communications to keep orders moving from placement to fulfillment. You will serve as the primary contact for customers and vendors, owning risk resolution throughout the production cycle.

You will interpret data, make judgment calls, manage relationships and ensure the right people are informed at the right time, collaborating with Production Support and Post-Production to address in-transit

Responsibilities

• Serve as the primary point of contact for customers on order status, availability, and delivery timelines
• Proactively communicate delays, risks, or changes to customers before they escal
• Document all customer-facing communications related to order changes or exceptions for accountability and reference
• Partner with sales, planning and customer service to ensure alignment on customer commitments
• Follow up on outstanding confirmations, approvals, or deliverables from vendor partners to keep orders on track
• Escalate vendor performance issues or capacity concerns to leadership with supporting context and a recommended course of action
• Identify order-level risks early and assess their potential impact on customer commitments and inventory availability
• Make informed decisions on how to handle exceptions, delays, or discrepancies, escalating to leadership when the situation warrants it
• Maintain a clear record of exceptions and resolutions to support pattern recognition and process improvement over time
• Collaborate with the Post-Production Coordinator to factor in-transit risks into customer and order-level decisions
• Direct Production Support on data entry, reporting, and document management tasks, providing clear priorities and follow-up
• Ensure Production Support has the context needed to maintain accurate records that reflect current order and risk status
• Contribute to team process improvements by surfacing recurring issues and recommending solutions

Job description

Role Overview

the Production Specialist is responsible for managing the active decisions and communications that keep orders moving from placement through to fulfillment. This role serves as the primary point of contact for customers and vendors, owning the resolution of risks and exceptions that arise throughout the production cycle. Where the Production Support role maintains the data foundation, the Production Specialist interprets that information and acts on it — making judgment calls, managing relationships, and ensuring the right people are informed at the right time.

Scope of Ownership

This role owns the decision-making layer of the production process. The Production Specialist is accountable for customer and vendor communications, order-level risk management, and exception handling. They work in close partnership with Production Support, directing data and reporting tasks as needed, and collaborate with the Post-Production Coordinator to stay informed of in-transit risks that may affect customer commitments.

Responsibilities

Customer-Facing Communication

• Serve as the primary point of contact for customers on order status, availability, and delivery timelines
• Proactively communicate delays, risks, or changes to customers before they escal
• Document all customer-facing communications related to order changes or exceptions for accountability and reference
• Partner with sales, planning and customer service to ensure alignment on customer commitments
• Follow up on outstanding confirmations, approvals, or deliverables from vendor partners to keep orders on track
• Escalate vendor performance issues or capacity concerns to leadership with supporting context and a recommended course of action
• Identify order-level risks early and assess their potential impact on customer commitments and inventory availability
• Make informed decisions on how to handle exceptions, delays, or discrepancies, escalating to leadership when the situation warrants it
• Maintain a clear record of exceptions and resolutions to support pattern recognition and process improvement over time
• Collaborate with the Post-Production Coordinator to factor in-transit risks into customer and order-level decisions
• Direct Production Support on data entry, reporting, and document management tasks, providing clear priorities and follow-up
• Ensure Production Support has the context needed to maintain accurate records that reflect current order and risk status
• Contribute to team process improvements by surfacing recurring issues and recommending solutions