Order Intake Coordinator

Graham Personnel Services; Greensboro (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Graham Personnel Services in the United States (Greensboro, NC) is seeking an Order Intake Coordinator to manage the intake, review, and release of customer orders into Operations. This role ensures orders are complete, accurate, properly prioritized, and ready for production planning.

The position reports to the Director of Operations and requires 1–2 years of relevant experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• High School diploma or GED, 1–2 years of relevant experience, or an equivalent combination of education and experience.
• Experience in logistics, distribution, customer service, or operations preferred.
• Strong communication and organizational skills.
• Attention to detail, follow-through, and accountability.
• Manage competing priorities with urgency in a fast-paced environment.
• Strong problem-solving skills.
• Proficiency with Microsoft Office applications.
• Customer service and communication skills.

Responsibilities

• Receive and review incoming customer orders.
• Verify quantities, product information, required dates, shipping details, and other order requirements.
• Identify and resolve missing, inaccurate, or conflicting information.
• Ensure orders are complete before releasing them to Operations.
• Prioritize orders based on customer requirements and required completion dates.
• Coordinate order readiness with Project Management, Integration Planning, Warehouse, and Shipping.
• Communicate order changes, holds, cancellations, and priority requests.
• Maintain accurate order information in applicable systems and trackers.
• Escalate issues that could impact production or customer commitments.
• Support reporting of order volume, status, exceptions, and upcoming workload.
• Other duties as assigned by management.

Skills

Strong communication

Attention to detail

Organizational skills

Problem-solving

Time management

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Order Intake CoordinatorMonday-Friday 8:00am-5:00pm $22.00

Job Summary

The Order Intake Coordinator manages the intake, review, and release of customer orders into Operations. This position ensures orders are complete, accurate, properly prioritized, and ready for execution before being handed off for production planning.

Reporting Relationships

Reports to: Director of OperationsNon-supervisory position

Primary Job Responsibilities

• Receive and review incoming customer orders.
• Verify quantities, product information, required dates, shipping details, and other order requirements.
• Identify and resolve missing, inaccurate, or conflicting information.
• Ensure orders are complete before releasing them to Operations.
• Prioritize orders based on customer requirements and required completion dates.
• Coordinate order readiness with Project Management, Integration Planning, Warehouse, and Shipping.
• Communicate order changes, holds, cancellations, and priority requests.
• Maintain accurate order information in applicable systems and trackers.
• Escalate issues that could impact production or customer commitments.
• Support reporting of order volume, status, exceptions, and upcoming workload.
• Other duties as assigned by management.

Job Competencies, Skills & Experience

• High School diploma or GED, 1–2 years of relevant experience, or an equivalent combination of education and experience.
• Experience in logistics, distribution, customer service, or operations preferred.
• Strong communication and organizational skills.
• Attentionto detail,follow-through, and accountability.
• Manage competingprioritieswith urgencyin a fast-paced environment.
• Strong problem-solving skills.
• Proficiency with Microsoft Office applications.
• Customer service and communication skills.

Environment and Normal Working Conditions

• Office/Warehouse environment.
• Core business hours are generally 8:00 am – 5:00 pm.
• However, this position will/may require work to be performed outside of normal business hours based on Company operations.

#DIHR26