Service Delivery Coordinator

Graham Personnel Services; Greensboro (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Service Delivery Coordinator at Graham Personnel Services in Greensboro, NC oversees customer orders from intake through final shipment, ensuring accuracy, quality, and on-time delivery. This role links customer requirements with Project Management and warehouse operations while monitoring progress and resolving issues before they affect service.

You will coordinate with warehouse teams, review packing and shipping details, issue clear status updates, and maintain records.

Qualifications

• High school diploma or equivalent.
• 2–4+ years in warehouse operations, order fulfillment, logistics, or related field.
• Experience supporting customer accounts in an operational environment preferred.
• Working knowledge of Warehouse Management Systems and intermediate Excel.
• Strong organization, communication, problem-solving, and attention to detail.

Responsibilities

• Coordinate customer orders through intake, picking, packing, quality control, shipping, and final confirmation.
• Review quantities, packaging, labeling, documentation, and shipping details for accuracy and compliance.
• Monitor order status, identify risks or delays, and coordinate timely resolution or escalation.
• Conduct quality checks and document service exceptions, holds, and corrective actions.
• Partner with warehouse personnel and Project Management to prioritize work and meet commitments.
• Provide status updates, shipment confirmations, and tracking information.
• Maintain accurate records and suggest process improvements to support quality and efficiency.

Skills

Warehouse operations

Order fulfillment

Logistics coordination

Project coordination

Excel

WMS knowledge

Education

High school diploma or equivalent

Tools

Excel skills

Job description

Service Delivery Coordinator

Position Summary

The Service Delivery Coordinator manages customer orders from receipt through final shipment, ensuring accuracy, quality, and on-time delivery. This role connects customer requirements, Project Management, and warehouse operations while monitoring progress, communicating priorities, and resolving issues before they affect service. Reports to: Director of Operations | Position Type: Non-supervisory

Key Responsibilities

• Coordinate customer orders through intake, picking, packing, quality control, shipping, and final confirmation.
• Review quantities, packaging, labeling, documentation, and shipping details for accuracy and compliance.
• Monitor order status, identify risks or delays, and coordinate timely resolution or escalation.
• Conduct or coordinate quality checks and document service exceptions, quality holds, and corrective actions.
• Partner with warehouse personnel and Project Management to prioritize work and meet customer commitments.
• Provide clear status updates, shipment confirmations, and tracking information.
• Maintain accurate records and recommend process improvements that support quality, efficiency, and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 2–4+ years of experience in warehouse operations, order fulfillment, logistics, project coordination, or a related field.
• Experience supporting customer accounts in an operational environment preferred.
• Working knowledge of Warehouse Management Systems and basic to intermediate Excel skills.
• Strong organization, communication, problem-solving, and attention to detail.
• Ability to manage multiple priorities, communicate issues early, and coordinate across teams without direct authority.

Schedule and Work Environment

Typical hours are 8:00 a.m.–5:00 p.m., with occasional work outside normal business hours based on operational needs. Work is performed in office, warehouse, and shipping areas and requires regular movement throughout the facility.

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