Order Fulfillment Specialist

Crawford Thomas Recruiting; Jersey City (NJ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Job summary

Crawford Thomas Recruiting in Jersey City, NJ seeks an Order Fulfillment Specialist to manage complex customer orders from contract through delivery and installation. The role emphasizes coordinating deliveries, third-party logistics providers, internal teams, and customer communication.

The position combines order management, logistics, operations, and customer service, with a strong focus on accuracy, proactive updates, and post-delivery follow-up.

Qualifications

• 2–3+ years in order management, customer service, fulfillment, logistics, operations, or related roles.
• Strong customer service experience in a fast-paced environment.
• Experience coordinating logistics and working with third-party providers.
• Ability to manage a high volume of active orders with accuracy.
• Excellent verbal and written communication skills.
• Accountability and ownership of customer needs.
• Strong organizational, time-management, and problem-solving skills.
• Onsite Jersey City, Monday–Friday, 10:00 AM–7:00 PM schedule.

Responsibilities

• Manage the end-to-end order fulfillment from confirmation through delivery, installation, and billing.
• Serve as the primary customer contact after the sales contract is signed with proactive updates.
• Coordinate delivery dates, logistics, job assignments, and order completion.
• Monitor order status and address delays, expirations, and backlog slippage.
• Coordinate with third-party logistics providers, internal teams, and customers.
• Process purchase orders and support inventory and stock movement.
• Maintain accurate customer, order, and service data in CRM and ERP.
• Respond to customer inquiries with timely, professional solutions.
• Support customer care activities and post-delivery follow-up.
• Conduct customer satisfaction outreach and resolve outstanding concerns.
• Ensure orders are processed accurately per internal policies and sales conditions.
• Support both B2B and B2C customers and cross-train across lines.

Skills

Order management

Customer service

Logistics coordination

Communication

Tools

SAP

CRM software

ERP systems

Job description

Salary: $75,000–$85,000

Benefits: Full benefits package including 401(k) with company match

Location: Jersey City, NJ

Work Setup: Fully Onsite, Monday–Friday

Schedule: 10:00 AM–7:00 PM

Employment Type: Full-Time, Direct Hire

Seeking an Order Fulfillment Specialist to manage complex customer orders involving large, high-value products from contract completion through delivery and installation.

This role combines order management, logistics, operations, and customer service, with a strong focus on coordinating deliveries, third-party logistics providers, internal teams, and customer communication.

What You'll Do

• Manage the end-to-end order fulfillment process from order confirmation through delivery, installation, and billing
• Serve as a primary customer contact after the sales contract is signed, providing proactive order and delivery updates
• Coordinate delivery dates, logistics activities, job assignments, and order completion
• Monitor order status and proactively address delays, expirations, and potential backlog slippage
• Coordinate with third-party logistics providers, internal teams, and customers to support smooth deliveries
• Process purchase orders and support accurate inventory and stock movement
• Maintain accurate customer, order, and service information within CRM and ERP systems
• Respond to customer inquiries and provide timely, professional solutions
• Support customer care activities and post-delivery follow-up
• Conduct customer satisfaction outreach following delivery and proactively resolve outstanding concerns
• Ensure orders are processed accurately and in accordance with internal policies and sales conditions
• Support both B2B and B2C customer segments and cross-train across multiple business lines

What You Bring

• 2–3+ years of experience in order management, customer service, fulfillment, logistics, operations, or a related role
• Strong customer service experience in a fast-paced, customer-focused environment
• Experience coordinating logistics and working with third-party logistics providers
• Ability to manage a high volume of active orders while maintaining accuracy and attention to detail
• Excellent verbal and written communication skills
• Strong sense of accountability and ownership of customer needs
• Strong organizational, time-management, and problem-solving skills
• Ability to prioritize multiple customer and operational needs simultaneously
• Comfort working across multiple business systems and maintaining detailed order information
• Ability to work onsite in Jersey City Monday–Friday on a 10:00 AM–7:00 PM schedule

Preferred

• SAP experience
• CRM system experience
• Experience supporting luxury goods, premium products, large capital equipment, or other complex delivery-based products
• Experience supporting both B2B and B2C customers

Compensation And Benefits

• $75,000–$85,000 annual salary, based on experience
• Full benefits package
• 401(k) with company match
• Full-Time, Direct Hire position
• Opportunity to join an established organization with a strong focus on customer experience and operational excellence