Order Fulfillment & Processing Specialist - Seasonal

Signet Jewelers Limited; New York; On-site; USD 19,000 - 30,000; Full time

Job summary

Blue Nile is seeking an Order Fulfillment & Processing Specialist to oversee the end-to-end processing of orders, including repairs, custom orders, and cancellations. This seasonal, full-time role supports the Order Fulfillment Team with overtime during November and December, and requires accuracy and cross-department coordination.

Responsibilities include monitoring order flow, resolving issues, and partnering with Customer Service, Production, QA & Shipping to ensure a seamless customer

Qualifications

• Minimum 1 year experience in order processing, customer service or complex order management.
• Intermediate proficiency with Microsoft Excel.
• Strong attention to detail and sense of urgency.
• Clear communicator with problem-solving skills.

Responsibilities

• Oversee and manage the full order fulfillment cycle from receipt to completion.
• Review and process complex and high-priority orders in internal systems.
• Monitor order flow and resolve bottlenecks or delays.
• Track outstanding orders and address issues to prevent delays.
• Coordinate repair requests and custom orders while maintaining service standards.
• Support inventory accuracy through cycle counts and discrepancy resolution.

Skills

Excel proficiency

Attention to detail

Clear communication

Problem solving

Time management

Job description

Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a Great Place to Work-Certified company. Innovation and brilliance – two things that set us apart. Join us! Blue Nile is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a Great Place to Work-Certified company. Innovation and brilliance - two things that set us apart.

We are looking for an Order Fulfillment & Processing Specialist who will oversee a range of order processing tasks, including processing repairs, custom orders, and canceled orders. Additionally, the Order Fulfillment & Processing Specialist is responsible for managing and executing the end-to-end order fulfillment process with a high level of accuracy, efficiency, and accountability. This role requires a deeper understanding of order systems, inventory management, and cross-departmental coordination. The Specialist serves as a key point of support for resolving complex order issues, improving processes, and ensuring a seamless customer experience.

This is a seasonal position supporting our Order Fulfillment Team. The position is full-time hours with strong overtime availability from November-December, and expected scheduling flexibility on certain weekends. Base pay range for this position: $17.50 - $22.50 per hour. Final pay rate shall be determined and is based on experience and qualifications. At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Oversee and manage the full order fulfillment cycle from receipt to completion
• Review, validate, and process complex and high-priority orders in internal systems
• Monitor order flow and proactively identify and resolve potential bottlenecks or delays
• Track outstanding orders and address issues to prevent procurement and fulfillment delays
• Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues
• Monitor and respond to new messages within the order management system in a timely manners
• Review and process canceled orders, QC fails, Quick Fix, and HD orders
• Serve as an escalation point for order-related issues, providing timely and effective resolutions
• Partner closely with Customer Service, Production, Quality Assurance & Shipping to ensure seamless execution
• Coordinate the processing of repair requests and custom orders while maintaining service standards
• Support inventory accuracy through cycle counts, audits, and discrepancy resolution
• Maintain accurate and up-to-date records of order status and fulfillment activities
• Train and mentor Order Fulfillment Associates as needed
• Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs)
• Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality
• Maintain a clean, organized, and safe work environment in compliance with operational standards

Requirements

• Minimum of 1 year of prior experience in a order processing, customer service or complex order management role
• Intermediate Proficiency with Microsoft Excel
• Strong attention to detail
• Works with a sense of urgency
• Clear communicator
• Strong problem solving and excellent at following directions
• 2-3 years of relevant experience preferred

As a reminder, this is a seasonal position without benefits offered. The role provides full-time hours with strong overtime availability from November-December. There is expected scheduling flexibility on certain weekends. Base pay range for this position: $17.50 - $22.50 per hour. Final pay rate shall be determined and is based on experience and qualifications. At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information

Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

Blue Nile was founded in 1999 with the idea that the diamond engagement ring business was ready for innovation. We revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value. Blue Nile prides itself on innovation, creativity and flawless execution - all to make each customer experience absolutely perfect. Help us make the next decade even better. The brilliance behind our jewelry comes from real people who create real impact for our customers. Together, we live by our guiding principles and create the culture we have today. No matter the role or team, our employees aspire to be bold, bring their authentic selves to work, and operate as one team. We rely on each other's skills and expertise to create a more inspired world.