Order Fulfillment Planner

Gerflor; Salt Lake City (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with company match

Paid Time Off

Paid Holidays

Pet Insurance

Employee recognition program

Job summary

Gerflor in Salt Lake City is seeking an Order Fulfillment Planner to drive on-time delivery by coordinating Customer Service, Production, Purchasing, and Warehouse teams.

You will own the Business Central Order Fulfillment Worksheet, review released sales orders, prioritize by promise dates, monitor through shipment, and resolve fulfillment exceptions while partnering to implement customer prioritization policies.

Qualifications

• Bachelor's degree or equivalent in supply chain.
• Experience with Microsoft Dynamics 365 Business Central strongly preferred.
• Experience in manufacturing, distribution, or supply chain operations.
• Strong analytical, organizational, and communication skills.
• Ability to coordinate cross-functional teams and drive order execution.
• Ability to meet deadlines.

Responsibilities

• Own the Business Central Order Fulfillment Worksheet (OFW).
• Review released sales orders throughout the day.
• Prioritize customer orders based on promise dates and business priorities.
• Monitor orders through shipment and resolve fulfillment exceptions.
• Exercise substantial discretion in supply chain planning and operational decision-making.
• Create manufacturing requisition requests when inventory is insufficient.
• Coordinate production requirements with Manufacturing.
• Monitor production completion status.
• Production retains responsibility for scheduling, manufacturing execution, and production lot assignment.
• Collaborate with Production & Sales leadership to determine implementation of customer prioritization policies.
• Allocate inventory to customer demand.
• Resolve inventory shortages and reservation conflicts.
• Monitor inventory availability and coordinate transfers when required.
• Independently make significant allocation decisions
• Release warehouse picks.
• Coordinate daily shipping priorities.
• Support warehouse execution and resolve order exceptions.
• Provide order status updates.
• Communicate fulfillment risks and shipment priorities.
• Track orders awaiting production, inventory, and shipment.
• Report on on-time shipment performance and fulfillment KPIs.

Skills

Analytical

Organizational

Communication

Cross-functional coordination

Education

Bachelor's degree in Supply Chain Management

Tools

Microsoft Dynamics 365 Business Central

Job description

Are you a highly organized problem-solver who thrives at the center of fast-paced operations? As an Order Fulfillment Planner, you'll play a critical role in ensuring customer orders move seamlessly from entry to shipment. Working across Customer Service, Production, Purchasing, and Warehouse teams, you'll help drive on-time delivery, optimize workflows, and create an exceptional customer experience.

Your Day-to-Day Responsibilities:

• Own the Business Central Order Fulfillment Worksheet (OFW).
• Review released sales orders throughout the day.
• Prioritize customer orders based on promise dates and business priorities.
• Monitor orders through shipment and resolve fulfillment exceptions.
• Exercise substantial discretion in supply chain planning and operational decision-making.

Manufacturing Coordination

• Create manufacturing requisition requests when inventory is insufficient.
• Coordinate production requirements with Manufacturing.
• Monitor production completion status.
• Production retains responsibility for scheduling, manufacturing execution, and production lot assignment.
• Collaborate with Production & Sales leadership to determine implementation of customer prioritization policies.

Inventory Management

• Allocate inventory to customer demand.
• Resolve inventory shortages and reservation conflicts.
• Monitor inventory availability and coordinate transfers when required.
• Independently make significant allocation decisions

Warehouse Coordination

• Release warehouse picks.
• Coordinate daily shipping priorities.
• Support warehouse execution and resolve order exceptions.

Customer Service Support

• Provide order status updates.
• Communicate fulfillment risks and shipment priorities.

Reporting & Analytics

• Track orders awaiting production, inventory, and shipment.
• Report on on-time shipment performance and fulfillment KPIs.

Deliver on these Key Performance Indicators

• On-Time Shipment %
• Warehouse Pick Aging
• Customer Order Escalations

What We'd Love About You

• Bachelor’s degree in Supply Chain Management or equivalent experience.
• Experience with Microsoft Dynamics 365 Business Central strongly preferred or experience in a similar ERP system.
• Experience in manufacturing, distribution, or supply chain operations.
• Strong analytical, organizational, and communication skills.
• Ability to coordinate cross-functional teams and drive customer order execution.
• High level competency to balance priorities
• Ability to meet deadlines.

What You'd Love About Us

• Medical, Dental, Vision, Life, Disability Insurances - even Pet Insurance!
• 401K with generous company match.
• 3 Weeks of Paid Time Off + 10 Company Paid Holidays.
• Champion of the Month program, Service Awards, Birthday recognition.
• Financial wellness planning (Employer paid!).
• Opportunity to make a direct impact on the growth of multiple industry-leading brands across major online marketplaces.

About Gerflor's Companies

Gerflor's two companies in Salt Lake City, SnapLock Industries and Sport Court are industry-leading manufacturers of innovative modular flooring products designed for sports, recreation, commercial, and residential applications. We produce high-quality, American-made flooring solutions that serve customers around the world. Our products include athletic courts, outdoor game courts, event flooring, garage flooring, portable dance floors, and specialty surface systems that are known for durability, safety, and performance. With decades of experience, a strong commitment to innovation, and a reputation for quality craftsmanship, SnapLock Industries and Sport Court help create spaces where people work, compete, play, and connect