Order Fulfillment Lead

Renew Cannabis Co.; Franklin (NJ); On-site; USD 29,000 - 34,000; Full time

Job summary

Ascend Wellness Holdings (AWH) in New Jersey seeks an Order Fulfillment Lead to support the Transportation Manager. You will ensure correct labeling and packaging, manage time and attendance, and execute duties to maintain 100% compliance with orders and METRC procedures.

Responsibilities include coordinating routes, updating systems, and performing inventory audits. Must be 21+, pass screenings, and contribute to a compliant cannabis operations team.

Qualifications

• 2+ years of customer service experience with responsibility for order tracking, problem resolution and customer interface preferred.
• Strong attention to detail and ability to keep accurate records.
• Excellent oral and written communication skills.
• Self-starter with passion, enthusiasm, and focus.

Responsibilities

• Complete manifest and METRC Documentation Packages.
• Assist with planning and coordinating distribution driver routes and accommodations.
• Communicate with external customers and internal staff and sales team members.
• Update internal systems to reflect status changes of orders, deliveries, and schedules.
• Complete local and statewide deliveries as needed to meet deadlines.

Skills

Customer service

Attention to detail

Time management

Communication

Problem resolution

Tools

METRC

Biotrack software

Job description

JOB SUMMARY

The Order Fulfillment Lead assists the Transportation Manager with helping our labeling and packaging team. Responsible for ensuring correct labeling and packaging within the fault while managing time and attendance.

PAY: $21.50 SCHEDULE: M- F 6am - 2:30pm

PRIMARY RESPONSIBILITES

• Complete manifest and METRC Documentation Packages
• Assist with planning and coordinating distribution driver routes, accommodations, etc
• Communicating with external customers and internal staff and sales team members
• Updating internal systems to communicate changing statuses of completed orders, deliveries, schedules, etc.
• Complete local and statewide deliveries as needed to meet delivery deadlines (majority of required travel involves a same day return to facility and is not overnight.
• Responsible for State and Local legal compliance by auditing and verifying inventory counts as they relate to METRC
• Performs digital inventory audits to confirm inventory recordkeeping and determine compliance and reconcile inventory.
• Responsible for reading and understanding all state and company policies regarding inventory control and audits.
• Responsible for State and Local legal compliance by auditing and verifying inventory counts as they relate to METRC.
• Pull stock, sticker containers, build and bin orders, and close all work orders with great accuracy and efficiency.
• Quality assurance that all finished goods that are to be sent out ensure 100% compliance with orders
• Capture all necessary signatures to properly complete paperwork
• Diligently record and report daily transactions

JOB REQUIREMENTS

• Knowledge of METRC and Biotrack software
• A minimum of 2+ years of customer service experience with responsibility for order tracking, problem resolution and customer interface preferred
• Ability to pick up new concepts easily
• Strong attention to detail, including the ability to keep accurate records
• Strong oral and written communication skills
• Self-starter who brings a level of passion, enthusiasm, and focus to their day-to-day work
• Manage deadlines, be flexible with change, drive to timely resolution
• Perform multiple complex assignments concurrently in a fast-paced environment
• Ability to manage and lead change
• Fast, efficient, nimble.
• Experience working in a shifting environment with a great deal of constructive feedback and input
• Must be 21 years or older and pass any and all required pre-employment screenings
• Full knowledge of all applicable law, regulations, and requirements to keep the facility at 100% compliance at all times, this includes being up to date on any changes to current applicable laws/regulations
• Must pass any and all required background checks
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must be able to obtain and retain a Registered Agent Card issued by the state of operation
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

COMPANY OVERVIEW

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand

EEO STATEMENT

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.