Order Fulfillment & Customer Support Specialist

FloWorks; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and Disability Ins

401(k) with company match

Health Savings & Flexible Spending

Supplemental coverage

Employee Assistance Program

Identity Theft Protection

Job summary

The FloWorks team in Dallas is seeking a dedicated Customer Service Representative to manage end-to-end order processing and service inquiries. You will communicate with customers via phone, email, and in person to ensure accurate information and timely resolutions.

Responsibilities include reviewing orders, coordinating with internal departments, generating inspection reports, and maintaining case records while delivering excellent service in a professional office and warehouse environment.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Proficiency with CSI, MS Office and Adobe.

Responsibilities

• Handle end-to-end order processing and document distribution.
• Respond to internal and external inquiries promptly.
• Generate inspection reports and collect data packages from suppliers.
• Review and approve complete order packets with accuracy.
• Support repair department technicians as needed.
• Maintain relationships with customers and track cases in the system.
• Provide timely status updates to ensure on-time delivery.

Skills

Customer service

Order processing

Communication

Time management

Education

High School Diploma or equivalent

Tools

CSI

Microsoft Office

Adobe

Job description

The FloWorks team in Dallas is seeking a dedicated Customer Service Representative to manage end-to-end order processing and service inquiries. You will communicate with customers via phone, email, and in person to ensure accurate information and timely resolutions.

Responsibilities include reviewing orders, coordinating with internal departments, generating inspection reports, and maintaining case records while delivering excellent service in a professional office and warehouse environment.