Order Fulfillment Coordinator

Merchants Distributors, LLC; Port Saint Lucie (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Merchants Distributors, LLC in Port St Lucie, FL on-site is seeking an Order Fulfillment Coordinator to manage warehouse order processing in the WMS, ensure accurate documentation, and monitor order status for timely fulfillment.

The role requires bilingual English/Spanish, attention to detail, and ability to handle multiple workflows in a fast-paced environment, coordinating with warehouse, dock, and transportation teams.

Qualifications

• Experience in warehouse operations, logistics, or order fulfillment coordination.
• Working knowledge of WMS systems preferred.
• Strong attention to detail related to inventory, weights, and invoicing.
• Ability to manage multiple workflows in a fast-paced environment.
• Strong organizational and communication skills.
• Bilingual Spanish/English required.

Responsibilities

• Execute assigned steps in the customer order fulfillment process within the WMS, including order release, status updates, staging, shipment confirmation, and invoicing.
• Coordinate release and flow of customer orders to support timely picking, staging, loading, and shipment for all order types.
• Prepare, organize, and distribute required order, shipment, and invoice documentation by route and shipment.
• Review product availability in pick locations; identify shortages, discrepancies, or system variances and escalate.
• Perform spot checks and verification steps, including flagging or random-weight items, escalating variances.
• Monitor pick-location status and request replenishment support when inventory is low.
• Support cross-dock operations by preparing system transactions and documentation.
• Communicate order status, staging readiness, and shipment documentation needs to Dock Coordinators and Transportation.
• Ensure customer orders are accurately processed and invoiced within the WMS prior to departure.
• Maintain organized invoice documentation by route and shipment, including open credit memos.
• Assist with customer pickup preparation by verifying order accuracy and readiness.
• Receive, safeguard, and document customer payments, and disburse petty cash per procedures.
• Identify and report WMS/system issues and escalate to supervisor/IT.
• Follow company procedures related to order processing, documentation accuracy, inventory handling, and financial controls.

Skills

WMS experience

Attention to detail

Multitasking

Communication skills

Bilingual English/Spanish

Tools

WMS

Job description

Onsite Port St Lucie FL

The Order Fulfillment Coordinator supports warehouse order fulfillment by completing assigned order-processing tasks in the WMS and ensuring required documentation is accurate and available for warehouse and transportation teams. The role monitors order status , identifies exceptions (e.g., shortages, discrepancies, system issues), and escalates concerns through established procedures. This position supports service levels through accurate transaction processing, communication, and adherence to standard operating procedures.

MUST BE BILINGUAL IN ENGLISH/SPANISH

HOURLY

Hours 12pm-9pm

Responsibilities

• Execute assigned steps in the customer order fulfillment process within the WMS, including order release, status updates, staging transactions, shipment confirmation, and invoice-related system processing, in accordance with established procedures.
• Coordinate the release and flow of customer orders to support timely picking, staging, loading, and shipment across all order types, including customer pickups, local routes, long-haul, and cross-dock shipments.
• Prepare, organize, and distribute required order, shipment, and invoice documentation by route and shipment to support warehouse, dock, transportation, and accounting processes.
• Review product availability in pick locations using system tools; identify potential shortages, discrepancies, or system variances and communicate findings to Inventory Control or warehouse leadership for resolution.
• Perform required spot checks and verification steps, including reviewing order details and flagged or random-weight items (e.g., meat and cheese) when prompted by procedures, and escalates variances according to established guidelines to support billing accuracy and inventory integrity.
• Monitor pick-location status and request replenishment support from designated warehouse personnel when inventory appears low or depleted, following established replenishment and escalation procedures.
• Support cross-dock operations by preparing system transactions and documentation, organizing paperwork, and communicating order readiness and exceptions to appropriate operational contacts.
• Communicate order status, staging readiness, and shipment documentation needs to Dock Coordinators and Transportation in alignment with shipment schedules and delivery sequencing.
• Ensure customer orders are accurately processed and invoiced within the WMS prior to departure, in accordance with established billing procedures and controls.
• Maintain organized and accurate invoice-related documentation by route and shipment, including the addition and tracking of open credit memo documentation as required by procedure.
• Assist with customer pickup preparation by verifying order accuracy, confirming required documentation is complete, and communicating readiness to the appropriate team prior to release.
• Receive, safeguard, and accurately document customer payments, including cash and checks, in accordance with established cash-handling and financial control procedures.
• Safeguard and disburse petty cash in accordance with established procedures; maintain required logs, receipts, and daily documentation, and submit records to accounting for reconciliation and review.
• Identify , document, and report WMS or system issues that may impact order processing, inventory visibility, billing accuracy, or shipment flow; follow established troubleshooting steps and escalation issues to the appropriate supervisor , IT, or support function.
• Follow company procedures related to order processing, documentation accuracy, inventory handling, and financial controls; maintain consistent attention to detail and support required service levels within the warehouse operation.

Qualifications

• Experience in warehouse operations, logistics , or order fulfillment coordination
• Working knowledge of WMS systems preferred
• Strong attention to detail related to inventory, weights, and invoicing
• Ability to manage multiple workflows in a fast-paced environment
• Strong organizational and communication skills
• Bilingual Spanish/English required