Order Fulfillment Coordinator

Merchants Distributors, Inc. (MDI); Port Saint Lucie (FL); On-site; USD 22,000 - 32,000; Full time

Job summary

Merchant Distributors, Inc. (MDI) is hiring an Order Fulfillment Coordinator in Port St Lucie, FL to support warehouse order processing in the WMS and ensure documentation is accurate for warehouse, dock, and transportation teams.

The role monitors orders, handles exceptions, and escalates issues per procedures to maintain service levels. Bilingual English/Spanish is required for this onsite position, with hourly compensation and a 12pm–9pm shift.

Qualifications

• Experience in warehouse operations or order fulfillment coordination.
• Working knowledge of WMS systems preferred.
• Strong attention to detail on inventory, weights, and invoicing.
• Ability to manage multiple workflows in a fast-paced environment.
• Excellent organizational and communication skills.
• Bilingual Spanish/English required.

Responsibilities

• Execute steps in order fulfillment within the WMS, including status updates and invoicing.
• Coordinate release and flow of orders to support picking, staging, and shipping.
• Prepare and distribute required shipment and invoice documentation by route.
• Review product availability and identify shortages or discrepancies for resolution.
• Perform spot checks and elevate variances to support billing accuracy.
• Monitor pick-location status and request replenishment as needed.
• Support cross-dock operations with system transactions and paperwork.
• Communicate order status and readiness to Dock Coordinators and Transportation.
• Ensure orders are processed and invoiced in the WMS prior to departure.
• Maintain organized invoice documentation and handle open credits as required.
• Assist customer pickup prep by verifying accuracy and readiness.
• Handle customer payments and follow cash-handling procedures.
• Identify and report WMS issues and escalate as needed.
• Follow procedures to maintain accuracy and service levels in warehouse operations.

Skills

Warehouse ops

WMS knowledge

Detail-oriented

Multitasking

Organization

Communication

Bilingual EN/ES

Job description

Overview

Onsite Port St Lucie FL

The Order Fulfillment Coordinator supports warehouse order fulfillment by completing assigned order-processing tasks in the WMS and ensuring required documentation isaccurateand available for warehouse and transportation teams.

The role monitors order status,identifiesexceptions (e.g., shortages, discrepancies, system issues), and escalates concerns through established procedures. This position supports service levels throughaccuratetransaction processing, communication, and adherence to standard operating procedures.

MUST BE BILINGUAL IN ENGLISH/SPANISH

HOURLY

Hours 12pm-9pm

Responsibilities

• Execute assigned steps in the customer order fulfillment process within the WMS, including order release, status updates, staging transactions, shipment confirmation, and invoice-related system processing,in accordance withestablished procedures.
• Coordinate the release and flow of customer orders to supporttimelypicking, staging, loading, and shipment across all order types, including customer pickups, local routes, long-haul, and cross-dock shipments.
• Prepare, organize, and distribute required order, shipment, and invoice documentation by route and shipment to support warehouse, dock, transportation, and accounting processes.
• Review product availability in pick locations using system tools; identify potential shortages, discrepancies, or system variances and communicate findings to Inventory Control or warehouse leadership for resolution.
• Perform required spot checks and verification steps, including reviewing order details and flagged or random-weight items (e.g., meat and cheese) when prompted by procedures, and elevate variances according to established guidelines to support billing accuracy and inventory integrity.
• Monitor pick-location status and request replenishment support from designated warehouse personnel when inventory appears low or depleted, following established replenishment and escalation procedures.
• Support cross-dock operations by preparing system transactions and documentation, organizing paperwork, and communicating order readiness and exceptions toappropriate operationalcontacts.
• Communicate order status, staging readiness, and shipment documentation needs to Dock Coordinators and Transportation in alignment with shipment schedules and delivery sequencing.
• Ensure customer orders are accurately processed and invoiced within the WMS prior to departure,in accordance withestablished billing procedures and controls.
• Maintain organized andaccurateinvoice-related documentation by route and shipment, including the addition and tracking of open credit memo documentation as required by procedure.
• Assistwith customer pickup preparation by verifying order accuracy, confirming required documentation is complete, and communicating readiness to theappropriate teamprior to release.
• Receive, safeguard, and accurately document customer payments, including cash and checks,in accordance withestablished cash-handling and financial control procedures.
• Safeguard and disburse petty cashin accordance withestablished procedures;maintainrequired logs, receipts, and daily documentation, andsubmitrecords to accounting for reconciliation and review.
• Identify, document, and report WMS or system issues that mayimpactorder processing, inventory visibility, billing accuracy, or shipment flow; follow established troubleshooting steps and elevate issues to theappropriate supervisor, IT, or support function.
• Follow company procedures related to order processing, documentation accuracy, inventory handling, and financial controls;maintainconsistent attention to detail and support required service levels within the warehouse operation.

Qualifications

• Experience in warehouse operations,logistics, or order fulfillment coordination
• Working knowledge of WMS systems preferred
• Strong attention to detail related to inventory, weights, and invoicing
• Ability to manage multiple workflows in a fast-paced environment
• Strong organizational and communication skills
• Bilingual Spanish/Englishrequired