Order Fulfillment Associate

Franklincovey; United States; Remote; USD 47,279,000 - 48,712,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA

Employee stock purchasing program

401(k)

Paid time off

Holiday pay

Job summary

FranklinCovey is seeking an Order Fulfillment Associate to join the Education Operations team. This remote role supports the order fulfillment queue with scheduling, shipping, and invoicing, and adapts to seasonal volume while maintaining accuracy.

Ideal candidates have 1+ year in project or sales support, are comfortable using Salesforce, Excel, and Microsoft Office, and work well in a collaborative, fast-paced environment.

Qualifications

• 1+ year of experience in project support or sales support.
• Strong customer service skills and problem-solving ability.
• Proficient with CRM (Salesforce) and Excel.

Responsibilities

• Process standard orders and routine requests from the fulfillment queue.
• Schedule shipping and invoicing and monitor invoices in portals.
• Escalate complex items to a fulfillment coordinator when needed.
• Communicate with requesters and clients until cases are resolved.
• Maintain accurate delivery details for standard requests.

Skills

Customer service

Sales support

CRM usage

Excel

Team player

Tools

Salesforce

LIM Online

Microsoft Office

AX Dynamics

Job description

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We give strategy the human edge. FranklinCovey (NYSE: FC) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries. To learn more, visit franklincovey.com

Title: Order Fulfillment Associate
Global Title: Order Fulfillment Associate
Division & Department: Education Operations
Status: Full-Time Non-Exempt
Reports to: Order Fulfillment Supervisor
Location: Remote - Anywhere in the contiguous US
Compensation: Anticipated compensation for this position is $16.50-17/hour*.
Date Posted: 10/08/2026*

Job Summary

The Order Fulfillment Associate supports the Order Fulfillment Team by processing routine, well-defined requests from checklists, dashboards, and reports - scheduling, shipping, and invoicing. This role is designed to flex with seasonal and day-to-day volume - available as full-time, flex-time, or seasonal - helping the team absorb workload swings without sacrificing speed or accuracy. Associates handle standard, lower-complexity requests directly and evoke any ambiguous, non-standard, or judgment-heavy request to an Order Fulfillment Coordinator.

Essential Job Functions

• Claim and resolve standard, well-defined Cases from the Order Fulfillment queue within SLA.
• Manage routine line-item requests including scheduling, shipping, and invoicing.
• Escalate complex, ambiguous, non-standard, or judgment-heavy requests to an Order Fulfillment Coordinator rather than resolving them independently.
• Communicate directly with requesters and clients on the Case until fully resolved, for the scope of work assigned to this role.
• Coordinate accurate and timely delivery of materials for standard requests, including pre-work and promotional offerings.
• Process routine invoicing and credit requests, and submit/monitor invoices to payment portals where applicable.
• Use Salesforce Case reporting to track and prioritize assigned work.
• Stay current on company policy, revenue recognition requirements, and process changes.

Basic Qualifications

• 1+ years of experience in project support, sales support, customer service, or an equivalent client operations role

Preferred Skills & Experience

• Proactive self-starter with strong organizational and problem-solving skills, delivering superior customer service
• Strong computer skills, including experience with a CRM (e.g., Salesforce), database data entry, and Excel.
• Collaborative team player, comfortable flexing between higher- and lower-volume periods
• Sound judgment on when to escape versus resolve independently
• Proficiency in Salesforce Cases/Queues, LIM Online, Microsoft Office, and/or Microsoft AX Dynamics

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.