Client Engagement Coordinator

Franklincovey; United States; Remote; USD 48,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k)

Paid time off

Job summary

FranklinCovey is seeking a Client Engagement Coordinator to support Sales Executives through the client lifecycle, ensuring timely, accurate service and strong account management. This remote position covers US clients and involves order fulfillment, system management, and high-quality client service to maintain business momentum.

The role requires a Bachelor’s degree and 3+ years in project or sales support, with proficiency in Microsoft Office, Salesforce.com, and Microsoft AX Dynamics, plus

Qualifications

• Bachelor's degree in business, Finance, Communications, or related field.
• Minimum 3 years of project and/or sales support experience preferred.
• Proactive self-starter with strong organizational and problem-solving skills.

Responsibilities

• Support Sales Executives throughout the client lifecycle with accuracy and timeliness.
• Manage internal systems, order fulfillment, and customer service to meet client needs.
• Oversee order fulfillment and management of implementations domestically and internationally.

Skills

Excellent organizational skills

Problem-solving abilities

Customer service skills

Interpersonal abilities

Ability to manage multiple projects

Education

Bachelor's degree in business, Finance, Communications, or related field

Tools

Salesforce.com

Microsoft AX Dynamics

Microsoft Office

Job description

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We give strategy the human edge™.
FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

Title: Client Engagement Coordinator
Global Title: Client Engagement Coordinator
Division & Department: Corporate Operations
Status: Full-Time
Reports to: Director of Operations
Location: Remote – Anywhere in the contiguous US
Compensation: Anticipated compensation for this position is $48-61k*.
Date Posted: 10/14/2026**

Job Summary

The Client Engagement Coordinator (CEC) supports Sales Executives throughout the client lifecycle by providing support and account management focusing on timeliness, accuracy, and quality. The CEC manages internal systems, order fulfillment, and delivers exceptional customer service to meet client needs and keep the business on track.

Essential Job Functions

• Responsible for supporting established revenue workload goal and key metrics aligned to company monthly thresholds with quality, accuracy, and adherence to established Service Level Agreement.
• Ensure smooth customer experience from contracting to the completion of the client lifecycle.
• Oversee order fulfillment and management of implementations both domestic and international.
• Process clients’ orders accurately and promptly for subscriptions, products, services, and custom programs.
• Foster relationships with facilitators, managing certifications, orders, and promotions.
• Proficient with pipeline reports to support changes to opportunity stages and dates for forecasting accuracy.
• Generate standard agreements and coordinate inquiries with the legal and custom solutions teams as needed.
• Ensure compliance with company policies, revenue recognition, and processes.
• Manage invoicing, credits, and payment portals.
• Develop proficiency in relevant software and tools.

Basic Qualifications

• Bachelor’s degree in business, Finance, Communications, or related field, and/or minimum 3 years of project and/or sales support experience

Preferred Skills & Experience

• Proactive self-starter with excellent organizational and problem-solving skills
• Strong customer service and interpersonal abilities
• Ability to manage multiple projects concurrently with excellence, and to manage realignment of accounts and workload seamlessly
• Proficiency in Microsoft Office and knowledge of Salesforce.com and Microsoft AX Dynamics

Benefits

• Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more.

Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.