Order Execution Specialist

ABB; New Berlin (WI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k with company contributions

Paid holidays

Employee discount program

Job summary

ABB is seeking a Backend Order Execution Specialist - Medium Voltage in New Berlin, WI, hybrid role within the Motion Service Division. You will manage customer and intercompany service orders for MV Drives, coordinating with customers, supply chain, production, engineering, and project teams to ensure on-time delivery.

Responsibilities include end-to-end order execution, primary contact for customers and sales units, cross-functional collaboration, and Salesforce case management to resolve

Qualifications

• Experience in order management, customer operations, supply chain, logistics, project coordination, or a related operational role.
• Experience processing and managing customer orders within an ERP system such as SAP.
• Experience coordinating activities across multiple functions, including customers, sales, supply chain, production, logistics, and project teams.
• Strong problem-solving and organizational skills with the ability to manage multiple priorities simultaneously.
• Effective written and verbal communication skills.

Responsibilities

• Manage End-to-End Order Execution.
• Coordinate with Production, Supply Chain, Logistics, Engineering, and Project Management to ensure successful order delivery.
• Own Salesforce case management and resolve customer inquiries in a timely manner.
• Serve as Primary Customer and Sales Unit Contact regarding order status and delivery commitments.
• Support data accuracy and process improvements, including SAP master data and related backend processes.

Skills

Order management

Cross-functional coordination

Problem solving

Organizational skills

Communication (written & verbal)

MS Office (Excel/Outlook/Teams)

Data analysis

Customer case management

Education

Bachelor's degree in Business, Supply Chain Management, Operations Management, Engineering, or related field

SAP SD/MM experience

Salesforce CRM experience

Experience with SAP master data / BOM data

Experience with global manufacturing / supply chain

KPI reporting knowledge

Continuous improvement experience

Tools

SAP

Salesforce

Job description

About ABB

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

Your Role And Responsibilities

The Backend Order Execution Specialist- Medium Voltage drives Service is responsible for managing the execution of customer and intercompany service orders for Medium Voltage Drives products and services. The role serves as the primary coordinator between customers, supply chain, production, engineering, warehouse operations, and project teams to ensure accurate order processing and on-time delivery.

The work model for the role is: hybrid in New Berlin, WI.

This role is contributing to the Motion Service Division.

You will be mainly accountable for:

• Manage End-to-End Order Execution
  • Process and maintain sales orders while ensuring accurate and timely fulfillment of customer requirements.
• Serve as Primary Customer and Sales Unit Contact
  • Coordinate with customers and ABB Front-End Units regarding order status, delivery commitments, lead times, and issue resolution.
• Coordinate Cross-Functional Operations
  • Work closely with Production, Supply Chain, Logistics, Engineering, and Project Management teams to ensure successful execution and delivery of orders.
• Manage Customer Cases and Escalations
  • Own Salesforce case management, resolve customer inquiries, and drive timely resolution of delivery, material, and execution issues.
• Support Operational Excellence
  • Maintain data accuracy and support process improvements, including opportunities to assume ownership of SAP master data, BOL master data, and other backend operational processes.

Qualifications For The Role

• Experience in order management, customer operations, supply chain, logistics, project coordination, or a related operational role
• Experience processing and managing customer orders within an ERP system such as SAP
• Experience coordinating activities across multiple functions, including customers, sales, supply chain, production, logistics, and project teams
• Strong problem-solving and organizational skills with the ability to manage multiple priorities simultaneously
• Effective written and verbal communication skills
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams
• Ability to analyze order, shipment, and customer data to support operational decision-making
• Experience managing customer requests, escalations, or case management activities

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain Management, Operations Management, Engineering, or a related field
• Experience with SAP Sales & Distribution (SD), Materials Management (MM), or related SAP modules
• Experience using Salesforce or a similar customer relationship management (CRM) system
• Experience supporting industrial equipment, electrical products, automation systems, or power equipment
• Knowledge of order fulfillment, inventory management, transportation, and logistics processes
• Experience maintaining SAP master data, product master data, or bill of material (BOM/BOL) data
• Experience working with global manufacturing, supply chain, or service organizations
• Familiarity with KPI reporting and operational performance metrics
• Experience participating in continuous improvement or process standardization initiatives

More About Us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

What's In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.