Order Entry Technician

Synchrony Pharmacy; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Blue-badge training (6 months)

Mentorship program

Team-based workflow

No customer-facing duties

Job summary

Synchrony Pharmacy is seeking an orderly and detail-oriented Order Entry Technician to support long-term care operations. You will enter customer orders, verify physician information, and process new medication orders and refills in a team-based, non-customer-facing environment.

The role emphasizes accuracy, clear communication, and collaboration with multiple departments to ensure timely order processing and patient care.

Qualifications

• High School diploma or GED required.
• 1–3 years of experience in order entry or pharmacy support.
• Board Licensed and/or Certified Pharmacy Technician (CPhT) preferred or state requirements.

Responsibilities

• Enter customer orders accurately into the order entry system, including product type, quantity, pricing, and shipping details.
• Verify physician information and enter new medication orders and refills.
• Triage and distribute orders from document imaging software.
• Respond to customer concerns and forward escalations to the Order Entry Supervisor.
• Review orders for completeness and accuracy against available information.
• Assist related departments in preparing and shipping orders to designated locations.
• Evaluate inventory records to confirm medication availability.
• Answer calls and provide customer service solutions.

Skills

Data entry

Attention to detail

Communication

Education

High School / GED

Job description

• Meaningful Long Term Care work by supporting senior living communities and residents every day
• Closed-door pharmacy environment with a team-based workflow and no customer-facing duties
• Predictable hours with flexibility for students to maintain work/life balance
• A six-month “blue-badge” training period designed to set you up for success, with ongoing mentorship, questions encouraged, and a team that always has your back

Overview

What Our Team Members Value Most

• Meaningful Long Term Care work by supporting senior living communities and residents every day
• Closed-door pharmacy environment with a team-based workflow and no customer-facing duties
• Predictable hours with flexibility for students to maintain work/life balance
• A six-month “blue-badge” training period designed to set you up for success, with ongoing mentorship, questions encouraged, and a team that always has your back

Responsibilities

Life at Synchrony Pharmacy is about meaningful work, supportive people, and a schedule that truly allows for balance. As a long-term care pharmacy, our teams support senior living communities rather than high-traffic retail pharmacies so you can focus on quality, accuracy, and patient care without the pressure of being customer-facing.

Qualifications

Job Summary

An order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.

Roles And Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imagining software.
• Receives and responds to customer complaints and/or issues.
• Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer services solutions.
• Other duties as assigned.

Qualifications

Education: High School / GED

Experience: 1-3 years

Licenses and Certifications

Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.

Physical Requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

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