Order Entry Specialist - Uniforms

LION First Responder PPE, Inc.; Dayton (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Lion First Responder PPE, Inc. is seeking an Order Entry Specialist to join the Customer Sales and Support team in Dayton, OH. You will ensure accurate entry of Uniform orders and work cross-functionally with customers, dealers, and sales to resolve issues.

The role requires 3–5 years of data entry and customer service experience, strong Microsoft Office skills, and the ability to adapt to changing processes while maintaining high accuracy and speed.

Qualifications

• 3-5 years of Customer Service/Data Entry experience.
• High school diploma; college preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Product knowledge with uniforms or certified products a plus.
• Digital proficiency with Microsoft Suite; Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Process orders quickly and accurately within assigned regions.
• Meet or exceed KPI productivity and quality levels.
• Validate order information for pricing, SKU accuracy, and shipping requirements.
• Collaborate with customers, dealers, sales, and service to resolve order issues.
• Identify opportunities to improve order processing efficiency and customer experience.
• Participate in ISO audits and documentation updates.
• Provide timely and professional customer service for order inquiries.

Skills

Customer Service

Data Entry

Microsoft Office

Communication Skills

Organizational Skills

Education

High School Diploma

College preferred

Tools

Salesforce

Oracle

ERP systems

Job description

The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders.

ESSENTIAL FUNCTIONS:

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet and/or exceed productivity and quality levels outlined in defined KPI’s.
• Understanding and ensuring contractual obligations on orders are implemented.
• Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process.
  • Scenarios to include, but not limited to item & pricing discrepancies, missing information, and/or system errors.
• Review and validate order information for completeness, pricing & sku accuracy, and shipping requirements.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Support other OE regions & accounts when backlogged.
  • Assist others in the department through cross-training and onboarding of new hires.
• Identify opportunities to improve order processing efficiency, accuracy and customer experience.
• Work in multiples systems/programs relating to sales, order entry and quoting.
• Work with Distribution center on an as-needed basis to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Provide timely & professional customer service as the point of contact for order-related inquiries.
• Effectively balance multiple tasks in a fast-paced environment.
• Other duties as needed.

EDUCATION & EXPERIENCE:

• 3-5 years Customer Service/Data Entry experience.
• High school diploma, college preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
• Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.

PHYSICAL REQUIREMENTS:

• Hearing and vision required to be within normal ranges with or without correction.
• Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones.
• Depending on candidate location – may be required to travel to the corporate office space on 4 th floor via stairs or elevator.

MENTAL REQUIREMENTS:

• Displays an ambitious, positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Comfortable challenging supplied inputs and questioning existing processes.
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast-changing environment.

RELATIONSHIPS & CONTACTS:

• Works closely with Customer Support, Sales, Manufacturing Plants, Product Management and Customers.
• Relationship building with Dealers and End Users.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.