Order Entry Specialist

IMCD Deutschland GmbH & Co KG; Westlake (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

IMCD Group in the United States is seeking an Order Entry Specialist to accurately enter customer purchase orders and ensure alignment with specifications and delivery instructions.

You will interact with customers and internal teams to resolve clarifications, maintain accuracy, and improve order processes in fast-paced environments.

Qualifications

• Ability to maintain a high degree of accuracy and attention to detail.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Demonstrated proficiency in Microsoft Office applications.
• Ability to thrive in a fast-paced environment with tight deadlines.

Responsibilities

• Perform the initial review and accurate entry of customer purchase orders into the system, ensuring all information is complete, correct, and aligned with company standards.
• Provide professional and courteous communication when interacting with customers or internal stakeholders regarding order details or clarifications.
• Identify discrepancies, unclear instructions, or missing information on incoming orders and seek clarification from internal teams or customers as needed.
• Develop a strong understanding of customer requirements in complex, regulated industries such as aerospace, pharmaceuticals, and specialty manufacturing.
• Support continuous improvement by identifying recurring order issues and recommending process enhancements.

Skills

Accuracy

Communication

Time management

Microsoft Office

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Salesforce CRM

JD Edwards ERP

Job description

Order Entry Specialist

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

Position Summary

The Order Entry Specialist plays a key role supporting IMCD customers through accurate and timely entry of customer purchase orders. Order Entry Specialists are responsible for the thorough review of customer orders and requirements, accurate processing and confirmation of orders, and providing a smooth hand-off of orders to the Customer Care Specialist.

Essential Job Functions

• Perform the initial review and accurate entry of customer purchase orders into the system, ensuring all information, such as product specifications, quantities, packaging requirements, certifications, and delivery instructions, is complete, correct, and aligned with company standards.
• Provide professional and courteous communication when interacting with customers or internal stakeholders regarding order details or clarifications.
• Identify discrepancies, unclear instructions, or missing information on incoming orders and proactively seek clarification from internal teams or customers as needed.
• Develop a strong understanding of customer requirements in complex, regulated industries such as aerospace, pharmaceuticals, and specialty manufacturing.
• Support continuous improvement by identifying recurring order issues and recommending process enhancements.

Qualifications

Education

• High School Diploma or equivalent required

Experience

• One year of experience in customer service or data entry role.

Knowledge, Skills & Abilities

• Ability to maintain a high degree of accuracy and attention to detail to prevent errors that could impact customers or downstream supply chain processes.
• Strong verbal and written communication skills with the ability to clearly convey information in a friendly, professional manner.
• Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously
• Demonstrated proficiency in Microsoft Office applications
• Ability to thrive in a fast-paced environment with tight deadlines

Preferred Qualifications

• Prior experience with Salesforce CRM or JD Edwards ERP system
• Minimum typing speed of50 words per minute (WPM)

Work Environment & Physical Requirements

• Ability to remain in a stationary position (sitting or standing) for extended periods while performing computer-based work.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to move about the office to access files, office equipment, or attend meetings.
• Ability to lift and carry items up to 10–20 pounds occasionally (e.g., files, office supplies).
• Visual acuity to view a computer screen and read documents for prolonged periods.
• Ability to communicate clearly in person, over the phone, and via written correspondence.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.