Order Entry Representative

RelaDyne LLC; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

RelaDyne LLC in Houston, TX is seeking a detail-oriented Order Entry Representative to provide exceptional support to customers and internal teams by processing orders, answering inquiries, and coordinating service and delivery needs.

The role requires accuracy, strong communication, and the ability to manage competing priorities in a fast-paced environment. Weekend and holiday work may be required. Proficiency in MS Office is expected, and SAP experience is preferred.

Qualifications

• Minimum of one year of experience in a high-volume data entry and customer service environment.
• Minimum of one year of recent phone experience communicating with customers in a corporate environment.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to type at least 30 words per minute (WPM).
• Strong verbal and written communication skills and ability to confirm information with customers.

Responsibilities

• Create and enter sales orders for fuel, tanks, services, and special projects, ensuring accuracy and maintaining detailed notes.
• Answer incoming phone calls and respond to customer inquiries professionally and efficiently.
• Coordinate customer deliveries with other terminals to help ensure timely service.
• Communicate with sales representatives and dispatchers regarding customer requirements and delivery needs.
• Perform other related duties as assigned by management.

Skills

Data entry

Customer service

Phone experience

MS Office

Excel

Typing 30 WPM

Attention to detail

Teamwork

Communication skills

Tools

SAP

Job description

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships.

We are seeking a detail-oriented and customer-focused Order Entry Representative to join our team in Houston, TX. In this role, you will provide exceptional support to customers and internal teams by processing orders, responding to customer inquiries, and coordinating service and delivery needs. In this role accuracy, communication skills, and ability to manage competing priorities, will ensure a seamless and positive customer experience.

What You'll Do

• Create and enter sales orders for fuel, tanks, services, and special projects, ensuring accuracy and maintaining detailed notes.
• Answer incoming phone calls and respond to customer inquiries professionally and efficiently.
• Coordinate customer deliveries with other terminals to help ensure timely service.
• Communicate with sales representatives and dispatchers regarding customer requirements and delivery needs.
• Perform other related duties as assigned by management.

Basic Qualifications

• Must reside within a reasonable commuting distance of the Houston, TX location.
• Must be willing to work weekends and holidays as needed.
• Minimum of one year of experience in a high-volume data entry and customer service environment.
• Minimum of one year of recent phone experience communicating with customers in a corporate environment.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to type at least 30 words per minute (WPM).
• Strong verbal and written communication skills, including the ability to accurately repeat and confirm information with customers.
• Excellent organizational skills and attention to detail, with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work effectively with coworkers and management in a team-oriented environment.
• Professional demeanor and strong interpersonal skills.
• Stable employment history.
• Willingness to accept constructive feedback and learn new processes.
• Ability to thrive in a fast-paced environment while maintaining a positive and professional attitude.

Preferred Qualifications

• Experience with SAP or similar order management systems.
• Experience in the fuel or transportation industry.
• Previous customer service experience in a phone-based environment.

Know Your Rights: Workplace Discrimination is Illegal - (click for more information)

Equal Opportunity Employer/Disability/Protected Veteran

RelaDyne and its affiliates are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, sex, pregnancy, childbirth or related medical conditions, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

RelaDyne is committed to providing reasonable accommodations to qualified individuals with disabilities (including pregnancy, childbirth or other related medical conditions) to enable them to perform the essential functions of a position and to participate in the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please contact Human Resources at [e-mail].