Order Entry & Records Research Specialist

U.S. Legal Support; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Flexible Spending Accounts (FSA)

Commuter Benefits

Company-Paid Life Insurance

Short-Term Disability Coverage

Long-Term Disability Coverage

Paid Time Off and holidays

Paid Parental Leave

Employee Assistance Program (EAP)

Professional Development and Growth

Collaborative work environment

Résumé du poste

US Legal Support is seeking an Order Entry Specialist in Houston, TX. You will initiate the records retrieval process by reviewing requests, preparing legal packets, and ensuring accurate delivery to custodians.

The role sits within the Order & Research Department, collaborating with clients and internal teams to verify information, resolve issues, and process requests efficiently. This entry-level position emphasizes detail-oriented work, research, and multi-tasking, with daily tasks spanning

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of administrative, customer service, data entry, office support, or related experience.
• Proficiency with Microsoft Office and web-based applications.
• Strong communication, organizational, and multitasking skills.
• Ability to work accurately in a high-volume environment.

Responsabilités

• Review legal requests and supporting documentation submitted by clients.
• Verify that record requests are complete and contain all required information.
• Perform high-volume data entry with a strong focus on accuracy.
• Prepare legal request packets utilizing client preferences, company systems, and established procedures.
• Process requests through various delivery methods including mail, fax, and hand-service arrangements.
• Maintain accurate records and documentation throughout the request lifecycle.
• Research facilities, custodians, and locations to ensure requests are sent to the correct destination.
• Investigate incomplete or problematic requests and obtain missing information.
• Handle follow-up communications related to outstanding requests.
• Apply critical thinking and problem-solving skills to resolve order issues efficiently.
• Escalate complex situations when necessary.
• Communicate with clients via email regarding confirmations, questions, and status updates.
• Respond to inquiries in a professional and timely manner.
• Build positive working relationships with internal teams and clients.
• Provide exceptional service while managing multiple priorities.
• Perform quality checks on legal paperwork, system entries, and documentation.
• Resend requests and additional documentation when necessary.
• Save, scan, and maintain electronic records and supporting files.
• Ensure compliance with company standards and client requirements.

Connaissances

Attention to detail

Organizational skills

Time management

Communication skills

Customer service

MS Office

Data entry

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

US Legal Support is seeking an Order Entry Specialist in Houston, TX. You will initiate the records retrieval process by reviewing requests, preparing legal packets, and ensuring accurate delivery to custodians.

The role sits within the Order & Research Department, collaborating with clients and internal teams to verify information, resolve issues, and process requests efficiently. This entry-level position emphasizes detail-oriented work, research, and multi-tasking, with daily tasks spanning