Order Entry & Customer Support Specialist

Cloud Know How; Eatontown (NJ); On-site; USD 35,000 - 40,000; Full time

Job summary

Climb Channel Solutions is seeking a capable Order Entry professional to join our team. The role focuses on order entry, data management and customer support, and involves direct interaction with our internal sales teams to assist in all customer service aspects.

Essential duties include processing orders, maintaining product/sku data, and coordinating with sales and Product Management to ensure timely fulfillment.

Qualifications

• Excel in fast paced environment.
• Ability to prioritize tasks and effectively manage time.
• Strong attention to detail and organizational skills.
• Independent and team related working skills.

Responsibilities

• Order entry and data management.
• Utilize internal systems to process purchase orders.
• Build knowledge of product lines to meet vendor requirements and standards.
• Communicate with sales teams and other departments to ensure timely processing of orders.
• Work with Product Management team for product/sku updates.
• Perform general customer service tasks.
• Manage partner account creation and maintenance.
• Assist with sales support functions.
• Work with designated sales territories to build relationships and knowledge of reseller partners and purchase order requirements.
• Secure handling of customer credit card information; maintain PCI compliance guidelines.

Skills

Excel

Prioritization

Attention to detail

Time management

Independent & teamwork

Job description

Climb Channel Solutions is seeking a capable Order Entry professional to join our team. The role focuses on order entry, data management and customer support, and involves direct interaction with our internal sales teams to assist in all customer service aspects.

Essential duties include processing orders, maintaining product/sku data, and coordinating with sales and Product Management to ensure timely fulfillment.