Order Entry Coordinator 1

Pace Analytical Services LLC; City of Tonawanda (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K retirement plan

Life insurance

Disability insurance

Paid time off

HSA

Wellness program

Flexible spending accounts

Tuition reimbursement

Employee Assistance program

Parental leave

Legal coverage

ID theft protection

Job summary

Pace Analytical Services LLC is seeking a detail‑oriented client services coordinator for a full‑time, on‑site role in Tonawanda, NY. You will organize client requests, maintain project records, and act as a liaison to ensure smooth communication across departments.

Ideal candidates have 2+ years of customer service experience and proficiency in Microsoft Outlook and data entry. Associates degree or higher is preferred but not required.

Qualifications

• 2+ years of customer service experience.
• Proficiency with Microsoft Outlook and data entry.
• Associates degree or higher preferred but not required.

Responsibilities

• Organize client requests and project documents.
• Maintain user database to ensure project accuracy.
• Act as a liaison for project needs and provide guidance for the client.
• Direct client calls and requests to the appropriate department.
• Schedule and input bottle orders based on client sampling needs.
• Assist in developing project objectives, logistics, and other requirements.
• Interpret and apply department policies, taking into account applicable laws and regulations.
• Contribute to the overall department efficiency, effectiveness, and productivity.
• Work collaboratively across departments and adapt to a wide range of responsibilities as business needs evolve.

Skills

Customer service

Microsoft Outlook

Data entry

Education

Associates degree or higher

Job description

Shift: Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation: $20.00 per hour

Hours: Monday through Friday, 8:00 AM - 5:00 PM

The salary range for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

Make an impact. Build a career. At Pace® everything we do is built upon an unwavering commitment to making the world a safer, healthier place. We continually work to develop innovative practices that drive sustainability and empower our partners with accurate, quality data at every critical moment and milestone.

That's why we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career. Find your place at Pace®!

Key Responsibilities

• Organize client requests and project documents
• Maintain user database to ensure project accuracy
• Act as a liaison for project needs and provide guidance for the client
• Direct client calls and requests to the appropriate department
• Schedule and input bottle orders based on client sampling needs
• Assist in developing project objectives, logistics, and other requirements.
• Interpret and apply department policies, taking into account applicable laws and regulations.
• Contribute to the overall department efficiency, effectiveness, and productivity
• Work collaboratively across departments and adapt to a wide range of responsibilities as business needs evolve.

Required Background/Experience

• Associates degree or higher a plus but not required.
• 2+ years of customer service experience
• Demonstrates progression of self-management abilities.
• Microsoft Outlook and basic data entry skills

Desired Soft Skills

• Energetic and positive outlook.
• Ability to work independently and collaboratively
• Strong client and relationship management.
• Ability to work constructively and under pressure.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes:

• competitive salaries
• medical
• dental vision
• 401K retirement savings plan (100% vested immediately in the employer match)
• life
• disability and voluntary benefits
• paid time off for holiday, sick and vacation days
• HSA
• wellness program
• flexible spending accounts
• tuition reimbursement
• Employee Assistance program
• parental leave
• optional legal coverage and ID theft

Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pace® makes the world a safer, healthier place. We partner with clients to provide the service, science, and laboratory data needed to make critical decisions that benefit us all. Through a nationwide laboratory network, Pace® advances the science of businesses, industries, consulting firms, government agencies, and others. More at PACELABS.com.