Order Engineer I: Precise, Customer-Driven Order Processing

Forte Opening S; United States; On-site; USD 42,000 - 72,000; Full time

Job summary

Forte Opening S in the United States is seeking an Order Engineer to ensure timely and accurate processing of customer orders across Forte products. You will coordinate door frame and hardware schedules and assist customers with technical construction.

This role requires strong communication, attention to detail, and the ability to work independently in a fast-paced team. You will maintain order engineering controls, document processes, and support process improvements.

Qualifications

• High School Education required.
• Associates Degree or Technical Certificate preferred.
• Experience in customer service and order engineering is beneficial.

Responsibilities

• Process customer orders accurately and in a timely manner.
• Coordinate door frame and hardware schedules with customers.
• Assist customers with technical product construction guidance.
• Maintain KPIs and performance metrics for order processing.
• Provide resolution-based support to customers when issues arise.
• Build and maintain relationships with internal stakeholders and customers.
• Communicate clearly and professionally in all interactions.
• Maintain documentation and order engineering controls.
• Identify opportunities to improve processes and customer experience.
• Adhere to company safety and environmental rules and collaborate with team.

Skills

Customer service

Communication

Multitasking

Detail oriented

Decision making

Analytical skills

Education

High School diploma

Associates Degree or Technical Certificate

Job description

Forte Opening S in the United States is seeking an Order Engineer to ensure timely and accurate processing of customer orders across Forte products. You will coordinate door frame and hardware schedules and assist customers with technical construction.

This role requires strong communication, attention to detail, and the ability to work independently in a fast-paced team. You will maintain order engineering controls, document processes, and support process improvements.