Order Engineer I

Forte Opening S; Marshfield (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Forte Opening S is seeking an Order Engineer to ensure timely, accurate order processing across Forte products. You will coordinate door frame and hardware schedules and enter orders with precision.

You will partner with internal teams, maintain documentation, and seek improvements while ensuring safety and compliance. Strong communication, math, and technical reading are essential for success.

Qualifications

• 1–3 years of customer service including order engineering.
• Two year technical degree with exposure to blueprint reading.
• Strong math skills and ability to read technical drawings.
• Excellent phone and written communication.
• Ability to multi‑task with attention to detail.
• Proven ability to develop professional internal/external relationships.

Responsibilities

• Directly assist customers with technical product construction via coordination of door frame and hardware schedules.
• Complete the order entry process with high accuracy.
• Assist customers with issue resolution and expected outcomes.
• Develop relationships with internal stakeholders and customers to add value.
• Communicate clearly and professionally; maintain order engineering controls.
• Document orders and drive process improvements for the customer experience.
• Follow safety/environmental rules and schedule flexibility for weekends as needed.

Skills

Customer service

Order engineering

Telephone etiquette

Communication skills

Math skills

Analytical skills

Microsoft Office

Education

Associate’s Degree or Technical Certificate

Blueprint reading

Tools

MS Office

Job description

The Order Engineer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Forte products.

Main Responsibilities

• Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs
• Complete the order entry process with a high degree of accuracy for orders
• Directly assist customer with resolution based results
• Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
• Communicate clearly and professionally
• Maintain appropriate Order Engineering controls and documentation
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
• Follow all Company related safety/environmental rules and regulations
• Maintain a working environment that encourages and supports collaboration and team work

Qualifications

Education:

• High School Education required, Associate’s Degree or Technical Certificate

Experience

• 1-3 Years of previous experience in customer service including order engineering
• Two year technical degree with exposure to blue print reading is preferred or an equivalent combination of education and experience
• Solid demonstration of professional Telephone Etiquette
• Product knowledge as it relates to the Building Material and/or Door industry
• Strong math skills
• Ability to work independently and effectively in a fast paced team environment
• Strong decision making and analytical skills
• Excellent phone and written communication skills
• Excellent PC skills in Microsoft applications
• Strong ability to multi-task while maintaining a high level of attention to detail
• Organizational skills with the ability to maintain detailed records
• Ability to establish and continually develop professional relationships with both internal and external customers
• Effective conflict resolution skills
• Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes