Order Engineer I

Forte Opening S; United States; On-site; USD 42,000 - 72,000; Full time

Job summary

Forte Opening S in the United States is seeking an Order Engineer to ensure timely and accurate processing of customer orders across Forte products. You will coordinate door frame and hardware schedules and assist customers with technical construction.

This role requires strong communication, attention to detail, and the ability to work independently in a fast-paced team. You will maintain order engineering controls, document processes, and support process improvements.

Qualifications

• High School Education required.
• Associates Degree or Technical Certificate preferred.
• Experience in customer service and order engineering is beneficial.

Responsibilities

• Process customer orders accurately and in a timely manner.
• Coordinate door frame and hardware schedules with customers.
• Assist customers with technical product construction guidance.
• Maintain KPIs and performance metrics for order processing.
• Provide resolution-based support to customers when issues arise.
• Build and maintain relationships with internal stakeholders and customers.
• Communicate clearly and professionally in all interactions.
• Maintain documentation and order engineering controls.
• Identify opportunities to improve processes and customer experience.
• Adhere to company safety and environmental rules and collaborate with team.

Skills

Customer service

Communication

Multitasking

Detail oriented

Decision making

Analytical skills

Education

High School diploma

Associates Degree or Technical Certificate

Job description

The Order Engineer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Forte products.

Main Responsibilities:

Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs

Complete the order entry process with a high degree of accuracy for orders

Directly assist customer with resolution based results

Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value

Communicate clearly and professionally

Maintain appropriate Order Engineering controls and documentation

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience

Follow all Company related safety/environmental rules and regulations

Maintain a working environment that encourages and supports collaboration and team work

Qualifications

Education:

High School Education required, Associates Degree or Technical Certificate

Experience:

1-3 Years of previous experience in customer service including order engineering

Two year technical degree with exposure to blue print reading is preferred or an equivalent combination of education and experience

Solid demonstration of professional Telephone Etiquette

Product knowledge as it relates to the Building Material and/or Door industry

Strong math skills

Ability to work independently and effectively in a fast paced team environment

Strong decision making and analytical skills

Excellent phone and written communication skills

Excellent PC skills in Microsoft applications

Strong ability to multi-task while maintaining a high level of attention to detail

Organizational skills with the ability to maintain detailed records

Ability to establish and continually develop professional relationships with both internal and external customers

Effective conflict resolution skills

Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes