Order Desk Lead — Lumber & Building Materials

Mueller Lumber Company; Mitchell (SD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

A renowned lumber supplier in Mitchell, SD is seeking an Order Desk Manager to lead a dynamic team dedicated to exceptional customer service and project support. Candidates should have proven managerial experience in a retail environment, strong leadership skills, and knowledge of the lumber industry. Responsibilities include overseeing order desk operations, enhancing customer satisfaction, and supporting the sales team. Join a company with over 51 years of industry experience and a positive work culture that values teamwork.

Qualifications

• Proven experience in a managerial role within a retail or order processing environment.
• Strong leadership skills to motivate and develop a team.
• Excellent communication for effective customer interactions.
• Proficient in order management software and MS Office.
• Detail-oriented with strong organizational and multitasking abilities.
• 3 to 5 years of construction experience or building materials knowledge.

Responsibilities

• Oversee daily operations of the order desk.
• Develop and implement strategies for customer service enhancement.
• Coordinate with sales for accurate order fulfillment.
• Analyze performance metrics for improvements.
• Handle customer inquiries and resolve issues.
• Maintain knowledge of products and industry trends.
• Support sales team with order status updates.
• Inventory control and audit.

Skills

Leadership skills

Communication skills

Organizational skills

Detail-oriented

Customer service

Multitasking ability

Knowledge of lumber industry

Education

High school diploma or equivalent

Degree in business management

Tools

Order management software

Microsoft Office Suite

Job description

A renowned lumber supplier in Mitchell, SD is seeking an Order Desk Manager to lead a dynamic team dedicated to exceptional customer service and project support. Candidates should have proven managerial experience in a retail environment, strong leadership skills, and knowledge of the lumber industry. Responsibilities include overseeing order desk operations, enhancing customer satisfaction, and supporting the sales team. Join a company with over 51 years of industry experience and a positive work culture that values teamwork.