City Desk (Order desk) Manager

Mueller Lumber Company; Mitchell (SD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

A renowned lumber supplier in Mitchell, SD is seeking an Order Desk Manager to lead a dynamic team dedicated to exceptional customer service and project support. Candidates should have proven managerial experience in a retail environment, strong leadership skills, and knowledge of the lumber industry. Responsibilities include overseeing order desk operations, enhancing customer satisfaction, and supporting the sales team. Join a company with over 51 years of industry experience and a positive work culture that values teamwork.

Qualifications

• Proven experience in a managerial role within a retail or order processing environment.
• Strong leadership skills to motivate and develop a team.
• Excellent communication for effective customer interactions.
• Proficient in order management software and MS Office.
• Detail-oriented with strong organizational and multitasking abilities.
• 3 to 5 years of construction experience or building materials knowledge.

Responsibilities

• Oversee daily operations of the order desk.
• Develop and implement strategies for customer service enhancement.
• Coordinate with sales for accurate order fulfillment.
• Analyze performance metrics for improvements.
• Handle customer inquiries and resolve issues.
• Maintain knowledge of products and industry trends.
• Support sales team with order status updates.
• Inventory control and audit.

Skills

Leadership skills

Communication skills

Organizational skills

Detail-oriented

Customer service

Multitasking ability

Knowledge of lumber industry

Multitasking

Lumber industry knowledge

Adaptability

Pneumatic tools

Construction experience 3–5y

Education

High school diploma or equivalent

Degree in business management

Tools

Order management software

Microsoft Office Suite

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

About the Role

Join Mueller Lumber Company as the order desk manager in Mitchell, SD, where you will lead a dynamic team dedicated to delivering exceptional customer service and in house project support. This role is perfect for someone passionate about the lumber industry and eager to make a positive impact on our operations and customer satisfaction.

Responsibilities

• Oversee daily operations of the order desk, ensuring efficient processing of customer orders.
• Develop and implement strategies to enhance customer service and satisfaction levels.
• Coordinate with sales teams to ensure accurate order fulfillment.
• Monitor and analyze order desk performance metrics to identify areas for improvement.
• Handle customer inquiries and resolve issues promptly and professionally.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Support the sales team by providing timely information and updates on order status.
• Inventory control and audit.

Requirements

• Proven experience in a managerial role within a retail or order processing environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills for effective customer interactions.
• Proficient in order management software and Microsoft Office Suite.
• Detail-oriented with strong organizational and multitasking abilities.
• Knowledge of the lumber industry is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Pneumatic tool use and repair helpful.
• High school diploma or equivalent; a degree in business management is preferred.
• Must have 3 to 5 years of construction experience or building materials knowledge.

About Us

Mueller Lumber Company has been a trusted name in the lumber and building industry for over 51 years, providing high-quality products and exceptional service to our community. Our customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work culture that values teamwork and personal growth.