Order & Customer Support Center Manager

Chicken Salad Chick; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Chicken Salad Chick in Atlanta, GA, seeks an Order Management/Customer Support specialist to provide first-line help by phone and email, resolve order issues, and deliver prompt solutions. The role requires precise data entry, proactive problem resolution, and teamwork with retail staff to ensure accurate order fulfillment.

We value strong communication, attention to detail, and familiarity with Microsoft Office and standard procedures to maintain high-quality service.

Qualifications

• 2-3 years of call center or customer service experience.
• Strong oral and written communication skills.
• Attention to detail and data entry accuracy.
• Ability to follow policies, procedures and training.

Responsibilities

• Provide first-line support to internal and external customers by phone and email.
• Address order fulfillment issues and product information to resolve inquiries.
• Act as primary contact for Order Management issues with retail teams.
• Enter data accurately in the order entry system for smooth processing.
• Adhere to standard work practices to ensure professional service delivery.

Skills

Customer service

Call center experience

Written communication

Data entry accuracy

Tools

Microsoft Office

Job description

Chicken Salad Chick in Atlanta, GA, seeks an Order Management/Customer Support specialist to provide first-line help by phone and email, resolve order issues, and deliver prompt solutions. The role requires precise data entry, proactive problem resolution, and teamwork with retail staff to ensure accurate order fulfillment.

We value strong communication, attention to detail, and familiarity with Microsoft Office and standard procedures to maintain high-quality service.