Order & Customer Success Specialist

FloWorks; Hillsboro (OR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and Disability

401(k) with company match

Health Savings Account

Flexible Spending Accounts

Supplemental coverage

Employee Assistance Program (3 free c​

Identity Theft Protection

Job summary

SemiTorr Group, Inc. seeks a Customer Service Representative to manage order processing, respond to customer inquiries, and ensure timely delivery of materials and documents. You will support the repair department and maintain productive relationships with customers and suppliers.

The role emphasizes accuracy, communication, and proactive problem solving in a professional office environment with occasional warehouse visits. HS diploma required and strong software skills are expected.

Qualifications

• High School Diploma or its equivalent.
• Good written and verbal/oral communication skills.
• Proficiency in common business software (e.g., CSI, Microsoft Office, Adobe).
• Self-driven with a positive attitude and demeanor.
• Excellent communication, time management and organizational skills.
• Ability to work independently.

Responsibilities

• Handle entire order processing including assigning, reviewing, approving, and distributing customer order documents to departments.
• Respond to internal and external inquiries promptly and ensure requests are completed daily.
• Generate all Inspection Reports and collect Data Packages from suppliers; verify product, manufacturer, and special requirements.
• Review and approve the complete order packet with 100% accuracy.
• Support repair department technicians as needed.
• Maintain strong relationships with internal and external customers.
• Report and resolve customer service issues.
• Track and maintain all cases in the case management system.

Skills

Communication

Time management

Organizational skills

Independent work

Education

High School Diploma or equivalent

Tools

CSI

Microsoft Office

Adobe

Job description

SemiTorr Group, Inc. seeks a Customer Service Representative to manage order processing, respond to customer inquiries, and ensure timely delivery of materials and documents. You will support the repair department and maintain productive relationships with customers and suppliers.

The role emphasizes accuracy, communication, and proactive problem solving in a professional office environment with occasional warehouse visits. HS diploma required and strong software skills are expected.