Order & Customer Experience Specialist I

Acuity Inc.; Athens (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K

Commissions/incentives

Job summary

Acuity Inc. is seeking an experienced Customer Service / Order Management professional to handle order entry, inquiries, and early-stage pricing while coordinating with internal teams. You will ensure accurate PO processing and proactive order monitoring to meet customer expectations.

The role emphasizes cross-functional collaboration, responsiveness, and a strong focus on delivering a superior service experience for customers across North America and beyond.

Qualifications

• Associate’s Degree, Technical Degree or equivalent work experience.
• 1+ years of relevant work experience in customer service or order management.
• Proficiency with Microsoft Office tools and ability to learn new software tools.
• Consults appropriate stakeholders before making critical decisions.
• Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer.

Responsibilities

• Handle order entry, management, inquiries, and ensure customer requirements are exceeded.
• Provides standard target pricing when requested.
• Provides internal crossover support when requested.
• Enter PO into Acuity order management system.
• Support basic level order management after entry through activation.
• Monitor orders for exceptions and holds to ensure timely activation, production, and shipping.
• Monitor assigned customer orders and communicate delays.
• Act as liaison between internal partners and customer.
• Point of contact for the CX Org to navigate customer needs.
• Document details for smooth transition to other departments.
• Submit RFA/Claim/CFA forms per company policy.
• Contribute to annual initiatives to raise industry service levels.

Skills

Customer service

Order management

Microsoft Office

Stakeholder consultation

Customer focus

Education

Associate degree

Technical degree

Tools

CRM software

Job description

Acuity Inc. is seeking an experienced Customer Service / Order Management professional to handle order entry, inquiries, and early-stage pricing while coordinating with internal teams. You will ensure accurate PO processing and proactive order monitoring to meet customer expectations.

The role emphasizes cross-functional collaboration, responsiveness, and a strong focus on delivering a superior service experience for customers across North America and beyond.