Customer Care Specialist II

Acuity; Atlanta (GA); Sur place; MXN 156 000 - 234 000; Plein temps

Résumé du poste

Acuity Inc. is seeking a dedicated order processing coordinator to support internal customers, manage orders and delivery dates, and resolve issues to meet commitments.

You will work with Sales, Product, and Customer Experience, using Excel and Power BI to optimize lead times and respond to expedited requests while maintaining strong communication with stakeholders.

Qualifications

• 0–2 years of experience in customer service, supply chain.
• Intermediate conversational English skills.
• Proficiency in Excel and Microsoft Office; willingness to learn new tools.
• Strong communication, organizational and analytical skills.
• Empathy, proactivity and problem-solving abilities.

Responsabilités

• Provide support to internal customers and departments by managing orders, tracking delivery dates, and resolving issues.
• Validate target dates, resolve issues preventing order activation, and process returns.
• Coordinate expedites with Manufacturing and Customer Support teams.
• Use Power BI to identify expediting opportunities and monitor constraints.
• Keep delivery commitments up to date and communicate delays to stakeholders.

Connaissances

Customer service

Supply chain

Communication

Outils

Excel

Power BI

Microsoft Office

Description du poste

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Provide support to internal customers and departments such as Customer Experience, Sales, and Product by managing orders, tracking delivery dates, and resolving issues to ensure customer commitments are met

Key Responsabilities

Order Processing: Validate target dates based on actual lead times, resolve issues preventing order activation or shipment, and process return authorizations.

Expedite Requests: Coordinate customer requests to expedite orders, obtain approvals, and identify alternatives with Manufacturing and Customer Support teams.

Backlog Management: Use Power BI to identify opportunities to expedite orders, monitor constraints, propose solutions, and communicate delivery date changes.

Communication and Follow-up: Keep delivery commitments up to date and promptly communicate potential delays to relevant stakeholders.

Continuous Improvement: Participate in initiatives to improve service levels and team productivity.

Skills and Minimum Experience Required

0–2 years of experience in customer service, supply chain.

Intermediate conversational English skills

Proficiency in Excel and Microsoft Office; willingness to learn new tools.

Strong communication, organizational, and analytical skills.

Empathy, proactivity, and problem-solving abilities.

Ability to work collaboratively, exercise sound judgment, and handle high-pressure situations.

Experience in customer service, logistics, production, or Supply Chain is preferred, including internships.

Travel Requirements

0-25%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.