Order & Customer Experience Specialist

Airbus; Reading (Berks County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

Various healthcare plan options

401(k)

Job summary

Airbus is seeking a Customer Service Representative in Reading, USA. This role is pivotal in ensuring a positive customer experience by managing order processing and maintaining accurate communication with customers.

The ideal candidate will have over 2 years of customer service experience, excellent interpersonal skills, and proficiency in Microsoft Office and ERP/CRM systems. Opportunities for individual development and various benefits are included.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Experience in Chemical Distribution or Manufacturing is a plus.
• Excellent written/oral communication skills.

Responsibilities

• Create a positive customer experience through timely communication.
• Process customer orders and manage the full order life cycle.
• Document and resolve customer complaints.

Skills

Customer Service Experience

Problem Solving

Interpersonal Skills

Microsoft Office Suite

ERP/CRM Systems

Education

2+ years of experience

Job description

Airbus is seeking a Customer Service Representative in Reading, USA. This role is pivotal in ensuring a positive customer experience by managing order processing and maintaining accurate communication with customers.

The ideal candidate will have over 2 years of customer service experience, excellent interpersonal skills, and proficiency in Microsoft Office and ERP/CRM systems. Opportunities for individual development and various benefits are included.