Order & Customer Care Specialist

Hillyard; Kansas City (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Paid holidays

Paid time off

401(k) and profit-sharing

Job summary

Hillyard, Inc. is seeking a Customer Service Representative in Kansas City, MO to support order processing, shipments tracking, and customer inquiries. The role emphasizes accuracy, organization, and teamwork in a busy customer-service environment.

The ideal candidate will have 1 year of related experience, strong verbal and written communication skills, and the ability to multitask while maintaining high service levels. Hillyard offers a competitive package and opportunities for growth.

Qualifications

• High School Diploma, GED, or equivalent.
• 1 year of experience in a related field.
• Knowledge of SAP is a plus.
• Ability to multitask.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Performs account maintenance and updates.
• Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment.
• Respond to customer inquiries.
• Processes credit memos.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Operates the Northwest Missouri City Sales Office.

Skills

Customer service experience

Multitasking

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

SAP

Job description

Hillyard, Inc. is seeking a Customer Service Representative in Kansas City, MO to support order processing, shipments tracking, and customer inquiries. The role emphasizes accuracy, organization, and teamwork in a busy customer-service environment.

The ideal candidate will have 1 year of related experience, strong verbal and written communication skills, and the ability to multitask while maintaining high service levels. Hillyard offers a competitive package and opportunities for growth.