Customer Service Representative

Hillyard, Inc.; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day shift Monday-Friday

Bonus program

Paid holidays

Paid time off

401(k) and profit sharing

Medical vision dental

Job summary

Hillyard, Inc. is seeking a Customer Service Representative in Kansas City, MO. The role requires strong customer service experience and the ability to multitask in a fast-paced environment.

You will handle orders, pricing, and inquiries while coordinating with internal teams to ensure timely fulfillment. This position offers a Monday–Friday day shift, a competitive salary with bonus potential, and comprehensive benefits including medical, vision, and dental coverage.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a related field is preferred.
• Strong multi-tasking and organizational skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Maintain and update accounts.
• Process National Account orders, billing, and follow-ups with distributors.
• Respond to customer inquiries.
• Process credit memos.
• Maintain customer-specific pricing.
• Monitor the open orders report.
• Operate the Northwest Missouri City Sales Office.

Skills

Multi-tasking

Communication skills

Education

High School Diploma or GED

Tools

SAP

Job description

• Monday-Friday day shift schedule
• Excellent medical, vision, dental

Hillyard, Inc. is currently taking applications for Customer Service Representative for our Customer Service team in Kansas City, MO.

Do you have exceptional customer service experience?

Can you be described as a well-organized multi-tasker?

If you answered “Yes” then the Hillyard Customer Service Team has the Career Opportunity for you.

Essential Functions And Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Performs account maintenance and updates.
• Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment.
• Respond to customer inquires.
• Processes credit memos.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Operates the Northwest Missouri City Sales Office.

Qualifications Include

• High School Diploma, GED, or equivalent.
• 1 year of experience in a related field.
• Knowledge of SAP a plus.
• Ability to multi-task.
• Ability to communicate effectively verbally and in writing.

Hillyard, an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area.

What’s in it for You

• Monday-Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry leading 401(K) and profit-sharing program
• Excellent medical, vision, dental

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.