Order Analyst

Socket.dev; Green Bay (WI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

ESOP

Health insurance

401(k) plan with company match

Paid vacation

Wellness resources

Onsite café

Employee product discounts

Educational reimbursement

Full benefits package

Job summary

KI has an opening for an Order Analyst at our Corporate headquarters in Green Bay, WI. The training class begins Monday, 10/19/2026.

The role focuses on analyzing customer purchase orders to ensure they meet KI’s policies and requirements, and on processing and auditing daily orders with high accuracy. The position emphasizes strong attention to detail, effective communication, and collaboration with sales, customer service, and others to obtain missing information or resolve discrepancies.

Qualifications

• Associate's degree in a related field and 1-3+ years of relevant professional experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent attention to detail, organization, and time management skills.
• Able to apply basic mathematical and financial concepts.

Responsibilities

• Review incoming purchase orders to validate they meet KI’s purchase order requirements and policies.
• Review customer purchase orders and quotes against contracts/agreements to validate that the purchase is being made properly per the agreement.
• Review and identify if there is any missing information, wrong information, pricing issues, discrepancies, etc.
• Clearly document essential information.
• Audit orders entered by other staff members.
• Clearly and effectively communicate order issues.
• Manage and monitor orders on hold.

Skills

Customer service

Communication

Attention to detail

Time management

Proficient computer skills

Learn new software

Education

Associate's degree in a related field

Job description

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.

Job Overview

KI has an opening for an Order Analyst at our Corporate headquarters in Green Bay, WI. We are looking for this individual to join our next training class starting on Monday, 10/19/2026.

This position analyzes customer purchase orders to ensure they follow KI’s policies and meet KI’s requirements (purchase order requirements, pricing policies, adhere to contracts/agreements, contain all necessary model and finish detail, etc.) and seek additional information from other sources (customer, sales team, customer service, etc.) when details are missing. The Order Analyst is responsible for processing daily orders and auditing those entered by other team members. A high level of accuracy is essential in this role.

Responsibilities

• Review incoming purchase orders to validate they meet KI’s purchase order requirements and policies.
• Review customer purchase orders and quotes against contracts/agreements to validate that the purchase is being made properly per the agreement.
• Review and identify if there is any missing information, wrong information, pricing issues, discrepancies, etc.
• Clearly document essential information.
• Audit orders entered by other staff members.
• Clearly and effectively communicate order issues.
• Manage and monitor orders on hold.

What you Need to Succeed

• Associate's degree in a related field and 1-3+ years of relevant professional experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent attention to detail, organization, and time management skills.
• Able to apply basic mathematical and financial concepts.

• Proficient computer skills and ability to learn new software systems.
• Ability to work independently, collaborate with others, and effectively provide and receive feedback.

What KI Offers You

• Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
• Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
• A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
• Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
• Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
• Onsite Café: Enjoy a full breakfast and lunch menu right at work.
• Employee Product Discounts: Special pricing on company products.
• Educational Reimbursement Program: Support for degree programs and certifications.
• Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

The salary range for this position is $19/hour - $22/hour but could differentiate from this scale based on the candidate’s skillset, years of experience, and education.

KI is an Equal Opportunity Employer.