Order Administrator (Onsite)

RTX (Raytheon); Cedar Rapids (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) plan with employer...

Job summary

Collins Aerospace in Cedar Rapids is seeking a Customer Service Order Administrator to handle basic service and billing inquiries, capture customer details, and support order processing. You will interact with customers on order status, shipping, and product information while maintaining accurate records.

Onsite role with comprehensive benefits and growth opportunities. The position requires a HS Diploma or AA/AS with at least 4 years of relevant experience and preferred experience with

Qualifications

• HS Diploma or AA/AS degree with relevant experience.

Responsibilities

• Resolve basic customers' service or billing complaints and gather order details.
• Respond to basic inquiries on product availability, order status, and billing information.
• Keep records of customer interactions and actions taken.
• Interface with customers on product status and delivery.
• Process shipping tasks and perform quality checks for accuracy.

Education

HS Diploma or AA/AS degree

Tools

Microsoft 365

Job description

Date Posted:2026-10-20Country:United States of AmericaLocation:US-IA-CEDAR RAPIDS-119 ~ 400 Collins Rd NE ~ BLDG 119Position Role Type:OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance Type:None/Not RequiredSecurity Clearance Status:Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.This position is for a Customer Service Order Administrator who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

What You Will Do

• Applies basic skills in the execution of existing procedures.
• Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be purchased.
• Answers basic customer inquiries on product availability, maintenance, and the status of orders.
• Resolves basic customer service or billing complaints.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
• Serves as customer interface on product status and delivery.
• Responsible for scanning, filing and archiving service order packets.
• Inducts customer returned goods (CRGs) into SAP, creates and releases repair orders to the operations floor, per the direction of the Customer Account Specialist.
• Reviews and completes pending sales billing.
• Conducts shipping tasks, including quality checks for accuracy.
• Updates and maintains induction/shipping spreadsheets for tracking orders.

Qualifications You Must Have

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

Qualifications We Prefer

• Experience utilizing Microsoft O365 products.
• Customer service experience.

Role Type

*Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.