Order Administrator (Onsite)

Collins Aerospace; Cedar Rapids (IA); On-site; USD 43,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

3 weeks vacation

401(k) with employer matching

Tuition reimbursement

Employee assistance program

Job summary

Collins Aerospace is seeking a Customer Service Order Administrator in Cedar Rapids, IA. The role requires resolving basic customer service or billing issues, collecting customer details, and coordinating order processing with SAP and operations teams.

It is an onsite position with a strong emphasis on accuracy and communication. The ideal candidate will have a HS Diploma or equivalent and at least 4 years of relevant experience, with proficiency in Microsoft O365 and customer service

Qualifications

• HS Diploma or AA/AS degree required.
• Minimum of 4 years of relevant experience in customer service or related roles.

Responsibilities

• Execute standard procedures under direct supervision.
• Gather customer information and verify order details.
• Respond to basic customer inquiries about product availability and order status.
• Maintain accurate records of customer interactions and transactions.
• Serve as the customer interface for product status and delivery.

Skills

Customer service

Microsoft O365

Education

HS Diploma / AA or AS degree

Tools

Microsoft O365

Job description

Location: US-IA-CEDAR RAPIDS-119 ~ 400 Collins Rd NE ~ BLDG 119

Date Posted: 2026-10-20

Country: United States of America

Location: US-IA-CEDAR RAPIDS-119 ~ 400 Collins Rd NE ~ BLDG 119

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

This position is for a Customer Service Order Administrator who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

What You Will Do

• Applies basic skills in the execution of existing procedures.
• Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be purchased.
• Answers basic customer inquiries on product availability, maintenance, and the status of orders.
• Resolves basic customer service or billing complaints.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
• Serves as customer interface on product status and delivery.
• Responsible for scanning, filing and archiving service order packets.
• Inducts customer returned goods (CRGs) into SAP, creates and releases repair orders to the operations floor, per the direction of the Customer Account Specialist.
• Reviews and completes pending sales billing.
• Conducts shipping tasks, including quality checks for accuracy.
• Updates and maintains induction/shipping spreadsheets for tracking orders.

Qualifications You Must Have

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

Qualifications We Prefer

• Experience utilizing Microsoft O365 products.
• Customer service experience.

Role Type

• Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

What We Offer

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

The salary range for this role is 43,400 USD - 82,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.