Order Administrator Clerk

DCL Logistics; Perris (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

DCL Logistics, a 3PL and technology-driven company, seeks an Order Administrator to manage B2C orders at the Louisville facility from interface to distribution floor. The role emphasizes on-time shipments, cutoff adherence, and cross-functional communication with customers and internal teams.

Applicants should have at least 1 year in distribution/warehouse and 1 year in customer service, with ERP/WMS experience preferred. The position resides in a warehouse environment with standard supervision.

Qualifications

• At least one year of work experience in a distribution/warehouse environment.
• At least one year of work experience in a customer service role.
• High School diploma or equivalent required.
• ERP experience preferred.
• Logistics or 3PL experience preferred.

Responsibilities

• Oversee B2C orders interfacing to DCL, releasing to distribution floor and meeting customer cutoffs.
• Understand B2C order types and routing to optimize release strategies.
• Communicate promotional programs to internal management and account management.
• Act as liaison between customers and the facility to promote relationships.
• Investigate customer issues and implement corrective actions.
• Ensure compliance with ISO 9001 and 14001 standards.
• Adhere to the DCL Code of Conduct.
• Sort and file as required.
• Fulfill other duties as assigned.

Skills

Warehouse experience

Customer service

Organizational skills

Interpersonal skills

Computer proficiency

Multitasking

Education

High School diploma or equivalent

Tools

Warehouse Management System

ERP software

Job description

About DCL Logistics

For over 40 years, DCL Logistics has powered the brands that shape how the world shops. We are a modern 3PL and a technology company at heart, trusted by high-growth, innovative names in consumer electronics, health and beauty, wellness, and connected devices. Our proprietary platforms (eFactory, SelectShip, and ReturnTrak) give our clients full command of their supply chain, and our ISO 9001:2015 certified facilities deliver the precision and quality their customers expect. Headquartered in Silicon Valley with a national network reaching 96% of the U.S. population on two-day ground, we help ambitious brands scale without limits.

Why DCL

We are more than a fulfillment company. We are a team of people who make it happen. Our culture is built on four core values that show up in everything we do: Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is visible, your ideas matter, and your impact is real from day one. We move fast, we hold ourselves to the highest standard, and we take care of our people. When you join DCL, you don't just join an organization. You join a family.

The Order Administrator will be part of a team that supports a rapidly growing e-commerce program for customers in the consumer technology industry. The Order Administrator will oversee orders at DCL Louisville from interface to point of order leaving distribution center. The OA will manage the inflow of orders, schedule release of the orders to the fulfillment floor, and ensure that orders are shipped on a timely basis to meet the daily cutoff times.

Duties And Responsibilities

• Manage the B2C orders interfacing to DCL from the customer by releasing them efficiently to the distribution floor, ensuring that we ship on time and according to the customer cutoff time.
• Gain an essential understanding of types of B2C orders including routing through customer portals to optimize release strategies. Types of orders include orders shipping via ground, orders shipping via priority, rush orders, promotional orders, single line orders, multiple line orders.
• Effectively communicate with internal management and internal account management on promotional programs such as product discounts, new SKU releases, any customer promotion that may drive order volume.
• Communicate with the DCL customer (not consumer) as needed. Serve as liaison between customers and facility and promote and maintain positive customer relationships.
• Examine customer problems and implement appropriate corrective action to initiate response and problem-solving.
• Assure compliance to ISO 9001 and 14001 standards.
• Adhere to the DCL Code of Conduct.
• Perform sorting and filing
• Perform other job responsibilities, as necessary and/or assigned

Skills, Abilities, And Physical Requirements

• Must be proficient with a computer and have experience with Warehouse Management Systems
• Must be able to push/pull/lift up to 50 lbs. at times.
• Must be able to work in a warehouse environment where temperature is affected by weather conditions
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work in a warehouse environment where temperature is affected by weather conditions
• Must be able to stand and walk up to half of the shift when needed
• Must have good organizational skills and attention to detail.
• Must have good interpersonal and customer service skills.
• Ability to prioritize and handle multiple tasks, independent projects simultaneously and in a timely/efficient manner

Education And Experience

• At least one (1) year of work experience in a distribution/warehouse environment
• At least one (1) year of work experience in a customer service role
• ERP experience preferred
• Logistics and or 3PL supply chain management or contract manufacturing company experience is preferred
• High School diploma or equivalent required