Oracle Payroll Lead — Senior Consultant, Cloud HCM

PowerToFly; Alabama; On-site; USD 100,000 - 158,000; Full time

Job summary

Deloitte seeks an experienced Oracle Payroll Lead - Senior Consultant to join our Project Delivery Model. You will lead Tier 2/3 support for Oracle HCM Cloud Payroll, own incident and change management, and coordinate with engagement managers and cross-functional teams to drive improvements for on-site client delivery.

You will mentor analysts, manage vendor relationships with Oracle, and produce runbooks and dashboards to sustain operational excellence. Some travel is expected.

Qualifications

• 7+ years experience supporting Oracle HCM Cloud US Payroll in a production environment.
• Strong understanding of HCM business processes and ability to translate policy into configuration and outcomes.
• Experience leading a support team or functional lead in AMS or internal support model.
• Strong stakeholder management, communication, and escalation judgment.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Limited immigration sponsorship may be available.
• Ability to travel 10% on average.

Responsibilities

• Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Benefits, Payroll).
• Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA adherence.
• Drive problem management: root cause analysis, recurring issue elimination, defect backlog management, and knowledge base development.
• Govern change management: configuration controls, approvals, release impact assessment, regression testing coordination, deployment readiness.
• Oversee Oracle Monthly and quarterly updates: review release notes, plan testing, coordinate remediation, and manage configuration areas.
• Payroll Year End Support.
• Monitor and support integrations (inbound/outbound), including error handling and reconciliation (HDL, Reporting).
• Lead/manage vendor support cases with Oracle and third parties; ensure timely resolution and documentation.
• Produce operational artifacts: runbooks, support playbooks, SOPs, dashboards, and control documentation.
• Mentor and manage support analysts; define on-call/coverage models and maintain quality.
• Communicate with Engagement Managers, project teams, and client representatives; escalate as needed.
• Lead client engagement workstreams focused on improvement and transformation of processes.

Skills

Incident management

Stakeholder management

Communication

Leadership

Education

Bachelor's degree in CS/IT or related field

Tools

Oracle HCM Cloud

Job description

Deloitte seeks an experienced Oracle Payroll Lead - Senior Consultant to join our Project Delivery Model. You will lead Tier 2/3 support for Oracle HCM Cloud Payroll, own incident and change management, and coordinate with engagement managers and cross-functional teams to drive improvements for on-site client delivery.

You will mentor analysts, manage vendor relationships with Oracle, and produce runbooks and dashboards to sustain operational excellence. Some travel is expected.