Oracle HCM Functional Support Specialist – Remote

Inoapps Ltd; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Inoapps Ltd. in the United States is seeking a senior Oracle HCM support specialist to deliver functional support across Oracle EBS and Fusion HCM modules (Core HR, Benefits, Compensation, Payroll) and handle incidents, changes and requests.

You will work predominantly remotely with occasional visits to offices and client sites, collaborating with service delivery teams and driving improvements within defined SLAs.

Qualifications

• 8+ years of experience providing functional support for Oracle HCM projects within Oracle EBS and Oracle Fusion.
• Excellent communication and customer engagement skills.
• Experience of working in a managed services team.

Responsibilities

• End-to-end support of Oracle customers through Incident, Problem and Change management.
• Ad hoc project requirements (providing estimates and implementing changes).
• Providing advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs.
• Maintain a record of all communication and actions in inoapps IT Service Management and other time tracking applications.
• Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
• Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
• Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices.
• Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
• Identify and manage risks to the customer and/or escalated to Service Delivery Manager / Customer Success Manager.
• Provide technical input to client reviews.
• Maintain and develop technical knowledge and skills.
• Assist in functional pre-sales and support transitions.
• Provide support on a 24x7 basis via shift rotation.
• Evaluate and promote new technologies and enhancements.

Skills

Oracle HCM support

Incident management

Customer engagement

Managed services

Tools

SQL queries

ITIL

Job description

Inoapps Ltd. in the United States is seeking a senior Oracle HCM support specialist to deliver functional support across Oracle EBS and Fusion HCM modules (Core HR, Benefits, Compensation, Payroll) and handle incidents, changes and requests.

You will work predominantly remotely with occasional visits to offices and client sites, collaborating with service delivery teams and driving improvements within defined SLAs.