Oracle HCM Cloud Help Desk Lead (SC Cleared) – Hybrid

Version 1; United States; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Quarterly profit share

Hybrid / Remote working flexibility

Great Place to Work for 10+ years

Job summary

Version 1 is actively seeking an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern HR service solutions within a secure enterprise environment.

You will lead the design and delivery of Oracle Fusion Help Desk solutions, working with business stakeholders to transform how organisations support their workforce and engage employees across the enterprise.

Qualifications

• Hands-on experience implementing Oracle Fusion Help Desk and related Oracle Fusion modules.
• Proven ability to design, configure, test and deploy Help Desk solutions.
• Deep understanding of service requests, SLAs, escalations, queues, and agent functionality.
• Experience delivering Oracle HCM projects through the full lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Understanding of Core HR and wider Oracle HCM ecosystem.
• Excellent communication skills and ability to translate requirements into practical solutions.
• Oracle Fusion Core HR and wider HCM modules.
• HR shared services or employee service delivery environments.
• UK public sector programmes.
• Oracle Cloud HCM certifications.

Responsibilities

• Leading workshops and advising clients on Oracle Fusion Help Desk best practices.
• Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
• Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
• Working closely with integration and technical teams to support seamless end-to-end processes.
• Demonstrating solutions to stakeholders and driving requirements through to implementation.
• Supporting testing, defect resolution, deployment and transition into support.
• Building trusted client relationships and providing functional leadership throughout delivery.

Skills

Oracle Fusion Help Desk

Design & configuration

SLAs & escalations

Stakeholder management

Oracle HCM lifecycle

Core HR knowledge

Communication skills

Public sector experience

Cloud HCM certifications

Workshop facilitation

Job description

Version 1 is actively seeking an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern HR service solutions within a secure enterprise environment.

You will lead the design and delivery of Oracle Fusion Help Desk solutions, working with business stakeholders to transform how organisations support their workforce and engage employees across the enterprise.