Oracle ERP Sales & Order Support Pro

Openwork LLC; Town of Columbus (WI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work option

Medical, dental, and vision insurance

Job summary

Openwork seeks a Sales Support Specialist in Columbus, WI, to act as the Oracle ERP expert for order management, product data, and account logistics. You will resolve order- and pricing-related issues, and work with operations, supply chain, and product teams to ensure on-time delivery.

Strong communication across diverse customer groups is essential. The role supports a Monday–Friday schedule with potential for hybrid work, and offers comprehensive medical, dental, and vision insurance, among

Qualifications

• 4+ years of experience in sales, sales support, or customer service.
• Proficiency in Oracle ERP, CRMs, and MS Excel.
• Exceptional phone, email, and interpersonal communication skills across diverse customer groups.

Responsibilities

• Serve as an expert in the Oracle ERP system (order management, product data, account logistics).
• Investigate and resolve customer complaints regarding orders, pricing, invoices, and shipments.
• Collaborate with operations, supply chain, and product teams to remove delays and meet delivery timelines.
• Process customer credits, debits, and return adjustments.

Skills

Oracle ERP

CRMs

MS Excel

Interpersonal communication

Job description

Openwork seeks a Sales Support Specialist in Columbus, WI, to act as the Oracle ERP expert for order management, product data, and account logistics. You will resolve order- and pricing-related issues, and work with operations, supply chain, and product teams to ensure on-time delivery.

Strong communication across diverse customer groups is essential. The role supports a Monday–Friday schedule with potential for hybrid work, and offers comprehensive medical, dental, and vision insurance, among