Oracle EBS Support Lead - Finance Ops & Process Improvement

Civil Recruit; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Civil Recruit in New York is seeking a Lead Specialist, Oracle Support Delivery to lead production support operations for Oracle EBS financial applications, focusing on Order to Cash and Procure to Pay cycles. You will manage service performance, reporting, stakeholder engagement, issue resolution, and continuous improvement of delivery quality.

This senior role requires 10+ years of Oracle experience, deep accounting process knowledge, and strong communication.

Qualifications

• Minimum 10 years of experience managing Oracle application support operations.
• Bachelor's degree from an accredited college or university.
• Deep understanding of end-to-end financial process flows and accounting impacts.
• Oracle EBS financial applications skills in AP, AR, GL, CM, and iSupplier.
• Experience supporting Order to Cash and Procure to Pay cycles.
• Experience with production support operations, service management, operational reporting, performance reporting, analytics, data analysis, and issue resolution.
• Microsoft Excel and PowerPoint skills.
• Excellent written and verbal communication, attention to detail.
• Ability to travel as necessary.
• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Act as the primary client point of contact for daily operational delivery, production support operations, and issue resolution.
• Lead delivery and support activities for Oracle EBS financial applications, including AP, AR, GL, CM, and iSupplier.
• Support Oracle financial operations across Order to Cash and Procure to Pay cycles, considering end-to-end financial process flows and accounting impacts.
• Deliver weekly and monthly status reports, operational performance reports, and performance analytics to applicable stakeholders.
• Create and deliver client insights using KPIs and SLAs.
• Coordinate with onshore and offshore client delivery teams to support data analysis, review inputs for accuracy, and research and respond to client inquiries.
• Log, manage, and resolve operational issues while maintaining visibility into service performance and delivery quality.
• Continually refine Operations and Service procedures, standards, and policies to align with firm and client requirements.
• Drive strategic efficiency improvements through business process improvement and task automation across support delivery.
• Manage service quality issues related to service level achievement, performance, and delivery quality, and review ideas, suggestions, innovations, and problems for appropriate action or implementation.

Skills

Oracle EBS financials

End-to-end financial process knowledge

Stakeholder communication

Production support operations

Analytics & reporting

Issue resolution

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Microsoft Office Suite

Job description

Civil Recruit in New York is seeking a Lead Specialist, Oracle Support Delivery to lead production support operations for Oracle EBS financial applications, focusing on Order to Cash and Procure to Pay cycles. You will manage service performance, reporting, stakeholder engagement, issue resolution, and continuous improvement of delivery quality.

This senior role requires 10+ years of Oracle experience, deep accounting process knowledge, and strong communication.