Oracle Cloud Service Delivery Leader

Peloton Group; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Flexible Spending Program

Bonus opportunities

Paid holidays and PTO

Job summary

Peloton Group is seeking a Service Delivery Manager to lead Oracle Application Managed Services for a portfolio of clients. You will act as the primary service delivery contact, manage escalations, and drive continuous improvement across Oracle Cloud environments.

You will balance client relationship management with operational oversight, ensuring services align with contracts and best practices while guiding the team toward high-impact outcomes.

Qualifications

• Bachelor’s degree in Business, Information Technology, or related field.
• Proven experience in service delivery, program management, or similar role in managed services or IT support.
• Experience managing Oracle Cloud application portfolios (HCM, ERP, SCM) and client relationships.
• Strong written and verbal communication skills in English, Portuguese & Spanish.

Responsibilities

• Oversee end-to-end delivery of Oracle Application Managed Services, ensuring adherence to SLAs and quality standards.
• Manage day-to-day operations of the support delivery team, including performance monitoring and workload management.
• Build and maintain strong, trusted relationships with key stakeholders.
• Lead regular client meetings to review service performance and drive improvements.
• Define, track, and report on KPIs and service metrics.

Skills

Client relationship management

Leadership

Communication skills

Problem solving

Analytical thinking

Multitasking

Remote work capability

Education

Bachelor’s degree in Business, Information Technology, or related field

Tools

Ticketing systems

Reporting dashboards

ITIL familiarity

Job description

Peloton Group is seeking a Service Delivery Manager to lead Oracle Application Managed Services for a portfolio of clients. You will act as the primary service delivery contact, manage escalations, and drive continuous improvement across Oracle Cloud environments.

You will balance client relationship management with operational oversight, ensuring services align with contracts and best practices while guiding the team toward high-impact outcomes.