Oracle Cloud Service Delivery Lead

Peloton Consulting Group; United States; Presencial; USD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401K with supporting company match

Flexible Spending Program

Technical and business skills training

Performance-based bonus

Paid holidays and PTO

Descripción de la vacante

Peloton Consulting Group is seeking a Service Delivery Manager in the United States to oversee end-to-end delivery of Oracle Cloud managed services, align with SLAs, and drive client satisfaction. You’ll coordinate a delivery and support team, manage escalations, and report on KPIs.

You will lead governance, contract management, and continuous improvement initiatives, while partnering with clients to renew opportunities and ensure successful transitions from implementation to steady-state

Formación

• Bachelor’s degree in Business, Information Technology, or related field.
• Experience as a Service Delivery Manager or similar in managed services.
• Experience with Oracle Cloud applications (HCM, ERP, SCM).
• Strong client relationship management and customer satisfaction.
• Ability to lead status meetings and manage escalations.
• Excellent communication in English; multilingual (English, Portuguese & Spanish).

Responsabilidades

• Oversee end-to-end delivery of Oracle Application Managed Services, ensuring adherence to SLAs.
• Manage day-to-day operations of the support delivery team.
• Support clients with Oracle Cloud applications (HCM, ERP, SCM).
• Lead client meetings to review performance and improvements.
• Define and report KPIs and service metrics.
• Drive continuous improvement and strategic optimization.
• Support contract renewals and expansions.
• Coordinate transitions from implementation to support.
• Mentor and develop service delivery team.
• Ensure ITIL compliance and best practices.

Conocimientos

Client relationship management

Communication skills

Prioritization

Problem-solving

Analytical thinking

Escalation management

Educación

Bachelor’s degree in Business, Information Technology, or related field

Herramientas

Ticketing systems

Reporting dashboards

Descripción del empleo

Peloton Consulting Group is seeking a Service Delivery Manager in the United States to oversee end-to-end delivery of Oracle Cloud managed services, align with SLAs, and drive client satisfaction. You’ll coordinate a delivery and support team, manage escalations, and report on KPIs.

You will lead governance, contract management, and continuous improvement initiatives, while partnering with clients to renew opportunities and ensure successful transitions from implementation to steady-state